5-Star Night Receptionist – Luxury Hotel Experience

Edwardian Hotels London; Greater London; On-site; GBP 22,000 - 26,000; Full time

Job summary

A luxury hotel collection is seeking a Night Receptionist for their 5 Star Hotel in Greater London. This role requires previous hotel reception experience, excellent attention to detail, and a strong command of English. The Night Receptionist will facilitate a smooth guest experience, managing check-ins and check-outs while ensuring high customer satisfaction. The position offers competitive pay, benefits including meal provisions, and opportunities for professional development.

Benefits

Competitive salary

28 days holiday

Complimentary meals and beverages

Recommend a Friend Scheme

Annual complimentary night stays

Preferential accommodation rates

Discount platform access

Pension scheme auto-enrollment

Regular social events

Annual recognition events

Access to company doctor

Online learning platform access

Promotion opportunities and training

Qualifications

• Previous hotel reception experience in a 4- or 5-star hotel.
• Experience with IT applications related to hotel operations.
• Excellent customer service skills and attention to detail.

Responsibilities

• Welcome guests and handle the check-in and check-out process.
• Ensure a smooth guest experience during night shifts.
• Respond to guest queries and provide personalized service.

Skills

Attention to detail

Customer service skills

Impeccable command of English

Tools

Opera

Office 365

Guest Plus

Job description

A luxury hotel collection is seeking a Night Receptionist for their 5 Star Hotel in Greater London. This role requires previous hotel reception experience, excellent attention to detail, and a strong command of English. The Night Receptionist will facilitate a smooth guest experience, managing check-ins and check-outs while ensuring high customer satisfaction. The position offers competitive pay, benefits including meal provisions, and opportunities for professional development.