3rd Line Technical Support ( Hybrid )

Planet Recruitment; England; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

A technology services provider based in Princes Risborough is seeking an experienced 3rd Line Technical Support consultant. The candidate will manage technical support for schools, ensuring high levels of customer service while mentoring junior staff. Key skills include Windows Server, Active Directory, and cloud technologies. Competitive salary between £35,000 and £40,000 with hybrid work options.

Benefits

Pension Scheme

Car scheme

Cycle scheme

Eye care scheme

Mental health first aid

Employee assistance programme

Employee recognition scheme

Qualifications

• Experience leading installations of servers and networks.
• Ability to make proactive decisions during ICT emergencies.
• Flexible and adaptable to changing environments.

Responsibilities

• Manage 2nd & 3rd line technical support for schools.
• Resolve and manage technical issues impacting school functions.
• Support and mentor first and second-line support roles.

Skills

Windows Server

Active Directory

Microsoft Operating Systems

Virtualisation Technologies - particularly HyperV

Cloud Technologies - Office365/Azure

Outstanding customer service skills

Proactive communication skills

Team player

Job description

Overview

Role: 3rd Line Technical Support ( Hybrid ) - 2 days onsite

Location: Princes Risborough

Salary: 35,000 - 40,000

Benefits:

• Pension Scheme
• Car scheme
• Cycle scheme
• Eye care scheme
• Mental health first aid
• Employee assistance programme
• Employee recognition scheme

Our client is looking for an enthusiastic and self-motivated and experienced 3rd line technical support consultant to join an existing technical support team based at our Princes Risborough office to provide an outstanding level of customer service and high-end technical support to our schools.

You will report into the Service Desk Manager and act as the primary point of technical escalation as well as providing ad-hoc coaching and assistance for the first and second-line support.

Responsibilities

• Manage 2nd & 3rd line technical support for schools, providing outstanding levels of customer service and support
• Resolve and manage any technical issues that impacts the running of the school's function by providing robust technical solutions.
• Help with the support/mentoring of the 1st/2nd support roles
• Enforcing and monitoring in line with school policies
• To undertake project work and lead on various projects from inception to implementation
• Internal network support if required
• Internal staff training

Ideal candidate

• Windows Server, Active Directory and Microsoft Operating Systems
• Virtualisation Technologies - particularly HyperV
• Cloud Technologies - Office365/Azure
• Experience of leading on installations of servers and networks
• Ability to make proactive decisions when an ICT emergency occurs.
• Outstanding levels of customer service with positive & pro-active communication skills both verbal and written
• Flexible and adaptable
• Friendly and approachable
• Excellent team player
• Able to work independently and good at planning and organizing own time effectively.

INDIT

Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information.

Only candidates with the relevant skills and experience will be contacted after application; if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.