3Rd Line Support Engineer

Xact Placements Ltd; Princes Risborough; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

A dynamic IT services team seeks a skilled 3rd Line Support Engineer to enhance support for schools across the UK. This hybrid role involves resolving complex IT problems, mentoring junior staff, and leading projects from planning to implementation. The ideal candidate brings strong experience with Windows Server, Active Directory, Hyper-V, and Office365/Azure, and possesses excellent troubleshooting skills. If you have a customer-first mindset and a friendly approach, this is a great opportunity to make an impact in the education sector.

Qualifications

• Strong experience with Windows Server, AD, Hyper-V, and Office365 / Azure.
• Excellent troubleshooting skills and confident decision-making under pressure.
• A customer-first mindset with great communication skills.
• A friendly, flexible, and team-oriented approach.

Responsibilities

• Provide 2nd & 3rd line support, acting as the main technical escalation point.
• Resolve complex IT issues, ensuring minimal disruption to school operations.
• Mentor 1st and 2nd line colleagues.
• Lead IT projects from planning to implementation.
• Support internal networks and deliver staff training as needed.

Skills

Windows Server

Active Directory

Hyper-V

Office365

Azure

Troubleshooting

Communication

Job description

3rd Line Support Engineer

Princes Risborough (Hybrid)

£35,000 – £40,000

We’re looking for a skilled and proactive 3rd Line Support Engineer to join a thriving IT services team supporting schools across the UK. This is a great opportunity to use your technical expertise to make a real impact in the education sector.

What you’ll do :

• Provide 2nd & 3rd line support, acting as the main technical escalation point
• Resolve complex IT issues, ensuring minimal disruption to school operations
• Mentor 1st and 2nd line colleagues
• Lead IT projects from planning to implementation
• Support internal networks and deliver staff training as needed

What you’ll bring :

• Strong experience with Windows Server, AD, Hyper-V, and Office365 / Azure
• Excellent troubleshooting skills and confident decision-making under pressure
• A customer-first mindset with great communication skills
• A friendly, flexible, and team-oriented approach