3rd line Support Engineer

Michael Page; England; On-site; GBP 35,000 - 45,000; Full time

Job summary

A technology and telecoms firm in the UK is seeking an experienced 3rd line Support Engineer to manage IT systems and infrastructure, ensuring efficiency and data security. This permanent role offers a competitive salary between £35,000 and £45,000, with 5 days onsite in Wakefield. Ideal candidates will have strong IT knowledge, troubleshooting experience, and familiarity with Microsoft 365. This opportunity promises room for professional growth in a small, dedicated team.

Qualifications

• Strong knowledge of IT systems and infrastructure.
• Experience with troubleshooting technical issues efficiently.
• Proven experience supporting Microsoft 365 environments.

Responsibilities

• Manage and maintain the organisation's IT systems.
• Monitor system performance and troubleshoot issues.
• Implement data security protocols and updates.

Skills

Knowledge of IT systems, networks, and infrastructure

Troubleshooting technical issues

Support for Microsoft 365 environments

Experience with Azure, Intune

Project management skills

Data security management

Organisational skills

Problem-solving skills

Job description

We are looking for an experienced 3rd line support Engineer to join a team within the technology and telecoms industry. This role involves managing IT systems and infrastructure to ensure smooth operations and support business needs effectively.

Client Details

The company is a reputable organisation within the technology and telecoms sector. It operates as a small-sized business, offering specialised services and solutions to its clients.

Description

• Manage and maintain the organisation's IT systems and infrastructure.
• Monitor system performance and troubleshoot issues to minimise downtime.
• Ensure data security and implement necessary protocols and updates.
• Provide technical support and assistance to staff across departments.
• Oversee software and hardware installation, upgrades, and maintenance.
• Develop and maintain IT policies and documentation.
• Collaborate with external vendors for specialised IT services.
• Plan and implement IT projects to meet business objectives.

Profile

A successful 3rd line Support Engineer should have:

• Strong knowledge of IT systems, networks, and infrastructure.
• Experience with troubleshooting and resolving technical issues efficiently.
• Proven experience supporting Microsoft 365 environments.
• Azure, 365, Intune.
• Experience working on projects.
• Proficiency in managing data security and implementing updates.
• Ability to provide support and guidance to team members effectively.
• Familiarity with software and hardware installation and maintenance.
• Capability to manage IT projects from planning to execution.
• Excellent organisational and problem‑solving skills.

Job Offer

• Competitive salary ranging from 35,000 to 45,000 GBP.
• A permanent role within the technology and telecoms industry.
• 5 days onsite in Wakefield.
• Opportunities to work in a small‑sized organisation with a focused team.
• Potential for professional development and growth.

If you are an experienced 3rd line Support Engineer looking to grow your career in technology, we encourage you to apply for this exciting opportunity.