3rd Line - Service Desk Engineer

Cybit; Newcastle upon Tyne; Hybrid; GBP 34,000 - 40,000; Full time

Job summary

A tech solutions provider in Newcastle is seeking a 3rd Line Service Desk Engineer. The role involves providing expert technical support and maintaining IT systems for business users. Key qualifications include strong knowledge of Windows servers, cloud services, and networking. This position offers a competitive salary and great benefits, including a bonus scheme and private health insurance.

Benefits

Bonus scheme

Pension scheme

33 days annual leave

Healthcare cash plan

Private medical insurance

Company electric car scheme

Cycle to work scheme

Employee assistance programme

Occupational sick pay

Qualifications

• Strong exposure to configuring and maintaining Windows servers.
• Expertise in Microsoft Azure and AWS.
• Experience in managing virtualised environments.
• Knowledge of networking and security solutions.

Responsibilities

• Provide 3rd line technical support to IT business users.
• Resolve incidents and requests efficiently.
• Maintain systems, hardware, and applications.

Skills

Configuring and maintaining servers (Windows servers)

Understanding of Microsoft Azure

Understanding of AWS

Understanding of Microsoft 365

Managing virtualised environments (VMware and Hyper-V)

Application and Desktop virtualisation (Citrix)

Backup and recovery maintenance (MS Office, Backup Exec, Veeam)

Networking (switching, VLANs, routing)

Experience with Extreme Networks, Cisco and Sophos

Firewalls and security solutions

Managing Cyber-Defence products (Sophos)

Job description

Overview

Job Title: 3rd Line Service Desk Engineer

Location: Based from our Newcastle office at Cobalt Business Park. Hybrid working.

Salary: Up to circa £40,000 depending on skills & experience

Cybit

About Cybit

Predict. Protect. Perform

We're a team of passionate professionals dedicated to delivering positive business outcomes. Our technology propositions are led by data intelligence and AI to ensure that our customers can operate confidently with the right digital workspace, security, cloud solutions and managed services. We are motivated by a single belief that if we do our jobs right for our customers, we can make a positive difference to the people and world around us; by helping businesses achieve greater productivity and resilience through the right technology implementation and management, and supporting essential public sector organisations to deliver on the critical work they do.

Why Join Us?

Joining Cybit means becoming part of a dynamic and outcome-focused team that spans locations in Berkshire and Newcastle. Our team of over 100 people value each other first and foremost, respect the talent, ideas and skills we can contribute to making Cybit a special and rewarding place to work.

At Cybit, you are recognised and valued, and you can make a real difference to how our company delivers and is viewed as a brand.

If you're looking for a challenging and fulfilling career in technology, Cybit is the place for you. Together, we will create a safer, more resilient future for everyone.

What you'll do

Working within the Support team, the Service Desk Engineer provides 3rd line technical support and maintenance to all supported IT business users, systems, hardware, and applications. Whilst providing expert technical support, the Service Desk Engineer will ensure incidents and requests are resolved in an efficient and professional manner in line with service level commitments.

We're looking for someone with a strong exposure to:

• Configuring and maintaining servers (Windows servers)
• Strong understanding of Microsoft Azure and AWS.
• Strong understanding of the Microsoft product stack, including Microsoft 365 products.
• Managing virtualised environments (VMware and Hyper-V)
• Application and Desktop virtualisation (Citrix)
• Backup and recovery maintenance (MS Office, Backup Exec, Veeam)
• Networking (including switching, VLANs, routing and remote access)
• Experience working with Extreme Networks, Cisco and Sophos.
• Firewalls and DMZ/permitter security solutions
• Managing Cyber-Defence products (Sophos product suite; Endpoint/Firewalls/MDR Integrations)

Be well looked after

Happy people make happy businesses. We have a great range of flexible benefits which helps you to do your best work every day. This includes:

• Bonus scheme
• Pension scheme
• 33 days annual leave including bank holidays (& the opportunity to buy more if desired)
• Healthcare cash plan
• Private medical insurance
• Company electric car scheme
• Cycle to work scheme
• Employee assistance programme
• Occupational sick pay.

Cybit is passionate about having a diverse workforce by encouraging equality, diversity, and inclusion throughout the business. We have an inclusive environment where employees are encouraged to speak openly about what matters to them. This allows us all to learn and grow together within a safe and respectful environment. We provide equal opportunities to all and are a proud member of the Disability Confident scheme.