3rd Line IT Support Specialist – Remote UK

Focus Group; Remote; GBP 30,000 - 45,000; Full time

Job summary

A leading tech provider in the UK is seeking a Technical Support Advisor 3rd Line IT to provide exceptional service in resolving advanced customer queries. The candidate will manage escalated issues, implement technical solutions, and support a diverse range of IT environments. With a focus on mentorship and knowledge sharing, this role offers a chance to thrive in a dynamic team committed to excellence in technical support. Competitive benefits include generous holidays and volunteer days.

Benefits

Generous Holidays

Paid volunteering days

Referral Rewards

Social Events

Qualifications

• Experience in IT support and system administration at a 3rd Line level.
• Skilled in managing complex technical issues and communicating with customers throughout the resolution process.
• Advanced knowledge of server and network technologies.

Responsibilities

• Handle cases escalated from 2nd line, ensuring priority assignment.
• Solve complex technical issues and design solutions.
• Drive outbound calling to resolve cases promptly.

Skills

IT support at 3rd Line level

Communication with customers

Advanced server and network technologies

Virtualization and cloud computing

Microsoft 365 Fundamentals

Tools

Cisco Certified Network Professional (CCNP)

Microsoft Certified: Azure Solutions Architect Expert

Job description

A leading tech provider in the UK is seeking a Technical Support Advisor 3rd Line IT to provide exceptional service in resolving advanced customer queries. The candidate will manage escalated issues, implement technical solutions, and support a diverse range of IT environments. With a focus on mentorship and knowledge sharing, this role offers a chance to thrive in a dynamic team committed to excellence in technical support. Competitive benefits include generous holidays and volunteer days.