3rd Line IT Support Engineer – MSP – 45K

Ascent People; Manchester; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading UK IT services provider is seeking a Senior IT Support Engineer to join their team in Manchester. This office-based role requires a candidate with strong technical knowledge in Windows Server, Azure, and Hyper V, alongside client-facing experience. You will be responsible for delivering exceptional customer service, managing stakeholder relationships, and contributing to technical deployments. The position offers a salary of up to £45K and benefits such as pension and car parking.

Benefits

Pension

Free Car Parking

Flexibility for personal appointments

Qualifications

• Minimum of 3 years UK working experience in IT support roles.
• Experience in delivering customer service in a client-facing capacity.
• Ability to work in both BAU and project environments.

Responsibilities

• Provide technical expertise in Windows Server, Hyper V, Office 365, and Azure.
• Deliver excellent customer service to clients.
• Build and maintain relationships with internal and external stakeholders.
• Manage assets of hardware and software.
• Design and deploy server architecture according to standards.
• Monitor performance against contractual service targets.

Skills

Client-facing experience

Technical expertise in Windows Server 2016-2022

Hyper V knowledge

Office 365 experience

Azure AD knowledge

Networking knowledge

Firewalls/Security knowledge

Power BI skills

Scripting skills (PowerShell)

SQL knowledge

Job description

Description

Senior IT Support Engineer, MSP, Client facing, 3rd Line Engineer, MSP, Office 365, Azure AD, VM Ware / Hyper V, Windows Server 2016-2022, SQL, Cisco, Active Directory, Power BI, Scripting – 45K – office based role.

• Are you a Senior IT Support Engineer with client-facing experience?
• Do you have experience working with Windows Server 2016-2022 & Virtualisation?
• Are you comfortable working on the design of new implementations & projects as well as BAU?

ROLE

We have a 3rd Line IT Support role with a UK MSP. We are looking for good all-rounders, engineers who can work in multiple technology environments, and enjoy working in BAU and Projects. You must have excellent communication skills as you will work on / off-site as business requires (no more than 1 overnight stay a quarter), Knowledge of Hyper V is required alongside O365, Azure AD, Windows Server, and Firewalls / Security.

Any knowledge of VMWare, Cisco networking, Scripting skills such as PowerShell for automation, and Power BI / Reporting skills is ideal but not necessary.

This is an opportunity to join a small but highly successful MSP with clients over 20 years. There is an exciting growth plan for 23 / 24 and you will be instrumental in helping drive this company forward. Advising on best policies and procedures.

Responsibilities

• Technical expertise in Windows server 2016-2022, Hyper V, Office 365, Azure, Networking, Firewalls
• Focus on delivering excellent customer service and experience
• Build strong relationships with internal / external stakeholders
• Asset Management of hardware and software
• Design, Build and deployment of server architecture with supporting documentation in line with company standards
• Contribute to analysis of current resourcing usage and future requirements to ensure resource and systems are at the correct level to achieve IT Service target
• Contribute to the monitoring of performance against contractual service targets and take appropriate action as required to deliver to IT Service target
• Building strong partnership relationships with customers
• Be a point of escalation for support calls.

Any experience in Power BI and decent SQL will be highly advantageous but training will be provided if needed.

Apart from a strong technical aptitude, personality, and motivation is equally important. Being a team player is also crucial to the success of this client. Understanding and wanting to be a part of the overall business objective is essential – an opportunity to influence and make a change is on offer here.

Salary & Benefits

Up to 45K, Pension, Free Car Parking. This modern office facility is commutable from Leicester, Loughborough and Nottingham. Office-based role. Flexibility given for personal appointments etc. Some out-of-hours work, time given back in lieu. 40 hour week.

You must have the right to work in the UK, this client does not provide sponsorship. You must be able to show a minimum of 3 years UK working experience to pass pre-employment checks.