IT Support Engineer

Smartsearch Recruitment; Llanbradach and Pwllypant; Hybrid; GBP 38,000 - 45,000; Full time

Job summary

A recruitment agency is seeking a 3rd Line IT Support Engineer in Llanbradach and Pwllypant. This hybrid role involves providing 3rd line technical support and managing enterprise EUC environments. Candidates must have experience with Microsoft 365, Intune, and virtualisation technologies like VMware and Proxmox. The position requires on-call duties as part of a rota and offers a competitive salary along with an excellent benefits package. Candidates should apply with their CV.

Benefits

Excellent benefits package

Qualifications

• Experience with delivering 3rd line technical support.
• Knowledge of ITIL areas including Incident, Problem, Change and Service Request.
• Experience with endpoint security solutions.

Responsibilities

• Deliver outstanding 3rd line technical support as the final escalation point.
• Manage and optimise enterprise EUC environments.
• Provide technical leadership to Tier 1 and Tier 2 engineers.

Skills

Enterprise EUC environments

Microsoft 365

Intune

Active Directory

Virtualisation technologies

Security Management

Tools

Microsoft Hyper-V

Proxmox

VMware

Job description

Overview

3rd Line IT Support Engineer | Salary: £45k + excellent benefits package | Hybrid: 2 days from home / 3 days from the Caerphilly. There is a requirement to work on-call as part of a rota (paid). SC Clearance required.

Responsibilities

• Delivering outstanding 3rd line technical support as the final escalation point for all EUC-related incidents and service requests whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request.
• Managing and optimising enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools.
• Maintaining and supporting Microsoft 365, Intune, Active Directory, Group Policy, and other modern workplace technologies.
• Deploying and managing endpoint security solutions, patching, and compliance policies.
• Providing technical leadership and mentorship to Tier 1 and Tier 2 engineers.
• Working at the technical lead on major incidents, problem management, and root cause analysis to prevent recurring issues.
• Collaborating with project teams on EUC transformation initiatives, including device rollouts, migrations, and modern workplace solutions.
• Maintaining and updating IT documentation and processes.

Requirements

• Enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools.
• Microsoft 365, Intune, Active Directory, Group Policy, and other modern workplace technologies.
• Virtualisation technologies (e.g., Proxmox, VMware, Microsoft Hyper-V).
• Market leading Backup and recovery solutions.
• Security Management utilising AntiSpam, Web filtering and various AV Technologies.
• Edge Security management e.g. Configure, manage and monitor firewalls, VPNs and security appliances.
• On-call work requirements as part of a rota (paid).

If this sounds like the role that you are looking for, then please apply attaching your CV.

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