3rd Line Infrastructure Technician

Gap; Blackburn; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading UK manufacturer based in Blackburn is seeking an experienced 3rd Line Infrastructure Technician to support their IT infrastructure and applications. The role involves providing general end-user support, resolving IT issues, and leading IT projects. Ideal candidates will have strong skills in Cisco configuration, troubleshooting, and customer service. They offer competitive salary and benefits including enhanced holidays and a personal development plan after three months of service.

Benefits

Competitive salary

Auto enrolment pension scheme

Enhanced holidays

Free on-site car parking

Personal Development Plan after 3 months

Excellent career progression plans

Qualifications

• Experience of working in an IT Department and supporting complex linked IT systems.
• An up-to-date knowledge of IT systems and infrastructure.
• Troubleshooting and investigative skills.

Responsibilities

• Support IT line of business applications.
• Provide general end-user desktop support.
• Provide excellent customer service.
• Log telephone calls into the helpdesk system.
• Resolve tickets and escalate where appropriate.
• Provide timely updates to business colleagues.
• Be a source of knowledge for junior team members.
• Create knowledge base articles for ticket resolution efficiency.
• Lead IT projects to help the business achieve strategic goals.
• Protect the business from unexpected outages.
• Suggest opportunities to enhance IT offerings.

Skills

Cisco configuration and troubleshooting

Ability to accurately capture information

Basic networking principles understanding

Ability to troubleshoot IT PC issues

Excellent MS Office skills

Support GAP bespoke applications

In-depth investigation abilities

Flexible problem-solving

Time management

Approachable attitude

Education

Relevant IT qualification from a recognized body

Tools

VMWare

Job description

Are you an experienced 3rd Line infrastructure Technician looking for a new role in a dynamic and growing organisation? Then this could be the role for you! We are looking for a self‑motivated, driven and enthusiastic individual to join our growing IT Team, based in Blackburn at our head office. You will be responsible for giving support to the GAP group of companies and providing support on IT infrastructure and applications.

Main Responsibilities

• Support IT line of business applications
• Provide general end user desktop support
• Provide excellent customer service
• Logging telephone calls into helpdesk system
• Resolving tickets and escalating where appropriate
• Providing timely updates to business colleagues
• Be a source or knowledge for junior members of the team
• Create knowledge base articles to increase ticket resolution efficiency
• Lead IT projects to help the business achieve its strategic goals
• Work to protect the business from unexpected outages
• Ensure you are up to date with current technologies and be able to suggest opportunities to enhance the IT offering to the business
• Be an aspirational role model within the team

Required Skills

• Cisco configuration and troubleshooting
• Ability to accurately capture information
• An understanding of basic networking principles
• Ability to troubleshoot IT PC issues
• Excellent MS office skills
• Support GAP bespoke applications
• Ability to do in depth investigation into application faults, tracing down error messages etc. Potential data corrections.
• Exposure to Sage X3 environments would be an advantage
• Flexible approach to problem solving and an ability to “think on your feet”
• Ability to effectively manage time and prioritise incidents
• Approachable and friendly attitude

Person Specification

• Experience of working in an IT Department
  Experience of supporting complex linked IT Systems

Knowledge, skills and ability

• An up to date knowledge of IT systems and infrastructure
• Preferably a relevant IT qualification from a recognized
• Troubleshooting and investigative skills
• Ability to work effectively with third parties
• Ability to work well under pressure and to tight dynamic deadlines
• Knowledge and understanding of Cisco iOS
• Knowledge of VMWare

Why Choose GAP?

Established in 1993, GAP has grown into one of the UKs largest manufacturers and distributors of PVC‑U building products. As one of our employees you will be part of a growing organisation that is constantly looking for new ways to expand and develop our systems, processes and most importantly, our staff.

• Competitive salary.
• Auto enrolment pension scheme.
• Enhanced holidays.
• Free on-site car parking.
• A Personal Development Plan for all employees after 3 months service.
• Excellent career progression plans.

If you think you have the necessary skills, experience and personal qualities to join us at GAP and help us take the next step in our expansion, please dont hesitate in sending your CV for immediate consideration.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.