2nd Line Technician

Netmatters; Wymondham; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A growing IT support company in Wymondham seeks a motivated 2nd Line Support Technician. The role involves problem-solving, network support, and working with a diverse client base. Candidates should have 2+ years of relevant experience, excellent communication skills, and a full UK driving licence. This position offers a supportive work environment focused on professional development and well-being.

Qualifications

• 2+ years of experience in supporting small and medium-sized businesses.
• Full UK Driving Licence required.
• Good technical knowledge with a structured approach.

Responsibilities

• Setting up and supporting small and medium business networks.
• Installing business computer systems.
• Office 365 maintenance, installation and migration.
• Supporting customer applications.

Skills

Excellent communication skills

Good IT and problem solving skills

Onsite router installations

Basic Firewall installation

SSL VPN configuration

Acronis backup setups and troubleshooting

Office 365 Migration & Management

Network Switches

Job description

We are on the lookout for a motivated 2nd Line Support Technician who is ready to embrace challenges and solve problems. Join us as we embark on exciting new projects, where your contribution will help us deliver exceptional customer service to our clients and inspire growth together.

About Our Values (How We Work)

Netmatters is dedicated to the welfare and development of all our team members. We want everyone to enjoy a good work life balance and we go above and beyond to ensure this happens. Health and wellbeing are a high priority for us.

Team is at the core of our “Values” and we strive to deliver a positive end to end experience for all including clients and suppliers.

As an ambitious company, we are continuing to grow bringing both challenges and opportunities keeping things interesting.

Being a conscientious company, we take our responsibilities to the wider community very seriously. We contribute to charities and organize fun sponsored events so all team members can get involved. After years of work, we have achieved carbon neutrality and are now working to take this further.

We are proud to be an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief or marital status. The Netmatters TRUE Values approach sums up our belief that everyone has the right to be who they are, and to be that person at work.

What You Should Bring

• Excellent communication skills.
• Good IT and problem solving skills in the following areas:
• Onsite router installations
• Basic Firewall installation
• SSL VPN configuration
• Acronis backup setups and troubleshooting
• Writing comprehensive procedures
• Monitoring Alerts
• Network Switches
• Server Alerts
• Monitoring Deployment
• Completion of IT Solutions & Project Work
• Network Switches & Firewalls
• Active Directory/Azure Active Directory Implementation
• Office 365 Migration & Management
• SharePoint Deployment
• Public Wi-Fi
• UPS
• NAS Drive
• Microsoft Intune
• The ability to work in a team and provide good, intelligent input where required.
• Well organised with the ability to take responsibility for the tasks assigned to you.
• The successful applicant will need to be able to demonstrate an excellent level of technical knowledge and be able to apply the knowledge in a structured approach to solve IT issues.
• Full UK Driving Licence

Extra Skills That Would Be Great

• A minimum of 2+ years of experience in supporting small and medium-sized businesses in an outsourced IT company.
• Experience of logging time on tickets

Some Specifics Of The Role

• Setting up and supporting small and medium business networks.
• Supporting PCs and servers remotely and on-site (Win10, Win11, 2012, 2016, 2019 & 2022).
• Installing business computer systems.
• Office 365 maintenance, installation and migration.
• Supporting customer applications.
• Microsoft Exchange 2016/2019.
• Setting up email accounts.
• Managing DNS.
• Administration of IP Phone systems (via web-based interface).
• Working with a diverse client base in different industry sectors.
• Taking on technical lead responsibilities, helping to shape and develop clients' long-term IT Strategies.
• Exposure to different and new technologies tailored to clients' specific needs and requirements.
• Opportunity to specialise in specific industry sectors, helping to shape and develop the platform.

Hours: 40 hours per week, Monday – Friday.

Location: Wymondham and Cambridge. Following a successful probation period, working from a suitable home location may be permitted one day per week providing all requirements of the companies policy are met.

All applicants must have a Right to Work in the UK.