2nd Line Support Engineer- Mobile Device Management

VIQU IT Recruitment; East Midlands; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading IT services provider is seeking a 2nd Line Support Engineer specializing in Mobile Device Management. This role involves troubleshooting, policy management, and supporting Apple and Android devices using tools like Apple Business Manager and Intune. Candidates must have proven experience in mobile endpoint support and be eligible for Security Clearance. Offering a salary of £30,000 - £35,000 with a full-time onsite role.

Qualifications

• Proven experience in a 2nd line MDM / mobile endpoint support role.
• Hands-on experience with Apple Business Manager and Android devices.
• Knowledge of Intune, including enrolling devices, pushing policies, and troubleshooting.

Responsibilities

• Provide 2nd line troubleshooting and incident resolution for MDM.
• Manage policy changes and basic troubleshooting.
• Perform device enrolment and OS configuration through MDM platforms.

Skills

2nd line support experience

Mobile Device Management

Troubleshooting skills

Apple Business Manager

Intune knowledge

Tools

Apple Business Manager

Intune

JAMF

Samsung KNOX

Job description

2nd Line Support Engineer - Mobile Device Management

Location: Hatfield / Milton Keynes / Nottingham Full-time onsite Salary: £30,000 - £35,000

We're looking for a 2nd Line Support Engineer - Mobile Device Management (MDM) to join a leading IT services provider. This is an excellent opportunity for someone with experience in software-based Mobile Device Management to support iOS and Android devices. Candidates must be eligible for Security Clearance (SC).

The Role

As a 2nd Line MDM Analyst, you'll provide Mobile Device Management support using cloud-based tools. Key responsibilities include:

• 2nd line troubleshooting and incident resolution for MDM
• Policy management changes and basic policy troubleshooting
• Device enrolment, pushing policies, and OS configuration through MDM platforms
• Device wipes and reloads, software updates, compliance checks, and mobile application deployment

You will primarily work with Apple Business Manager (essential) and Android/Intune environments, with experience in JAMF and Samsung KNOX desirable. Working closely with 3rd line analysts and technical teams, you'll ensure smooth Mobile Device Management delivery and maintain SLA compliance.

What You'll Need

• Proven experience in a 2nd line MDM / mobile endpoint support role
• Hands-on experience with Apple Business Manager and Android devices
• Knowledge of Intune, including enrolling devices, pushing policies, and troubleshooting
• Familiarity with JAMF and Samsung KNOX is a bonus
• Strong coordination, troubleshooting, and incident management skills

This role focuses entirely on software-based Mobile Device Management - no hardware or logistical phone support.

Please note that we are an equal opportunities employer and welcome applications from all qualified candidates.