2nd Line Support Engineer, EUC, Network, Desktop

Experis; City Of London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading IT solutions provider in London is seeking a 2nd Line Support Engineer who will handle technical support escalations. The ideal candidate has proven experience in IT support and a strong knowledge of Microsoft technologies and networking fundamentals. This role requires excellent problem-solving skills and a customer service mindset, along with compliance with ITIL processes. The position involves working 3 to 4 days on-site.

Qualifications

• Proven experience in a 2nd line support or IT operations role.
• Strong knowledge of Microsoft technologies: Windows OS, Active Directory, M365, Azure.
• Solid understanding of networking fundamentals: routing, switching, firewalls, VPNs.
• Experience with EUC tools and remote support platforms.
• Excellent problem-solving skills and a customer service mindset.

Responsibilities

• Provide 2nd line technical support across EUC, Microsoft technologies, and networking.
• Troubleshoot and resolve incidents related to hardware and cloud services.
• Collaborate with teams to identify root causes and implement long-term fixes.
• Maintain documentation and knowledge base articles.
• Support onboarding and configuration of new customer environments.
• Ensure compliance with ITIL processes and SLAs.

Skills

2nd line support experience

Knowledge of Microsoft technologies

Understanding of networking fundamentals

Experience with EUC tools

Problem-solving skills

Job description

Overview

2nd Line Support Engineer - EUC, Microsoft & Networking

Location: LONDON - 3 or 4 days on site due to nature of role

Type: Full-Time Permanent

Industry: IT

About Us

We're a leading provider of software solutions, helping cities and private operators streamline mobility and improve user experience. Our technology integrates cloud-based platforms, mobile apps, and IoT devices to deliver smarter AT driven software

Your Role

As a 2nd Line Support Engineer, you'll be the technical backbone of our support operations, handling escalations from 1st line teams and working closely with engineering to resolve complex issues.

Key Responsibilities

• Provide 2nd line technical support across EUC (End User Computing), Microsoft technologies (Windows 10/11, M365, Azure), and networking (TCP/IP, DNS, DHCP, LAN/WAN).
• Troubleshoot and resolve incidents related to including integrations with hardware and cloud services.
• Collaborate with development and infrastructure teams to identify root causes and implement long-term fixes.
• Maintain documentation and contribute to knowledge base articles to support continuous improvement.
• Support onboarding and configuration of new customer environments.
• Ensure compliance with ITIL processes and SLAs.

What We're Looking For

• Proven experience in a 2nd line support or IT operations role.
• Strong knowledge of Microsoft technologies: Windows OS, Active Directory, M365, Azure.
• Solid understanding of networking fundamentals: routing, switching, firewalls, VPNs.
• Experience with EUC tools and remote support platforms.
• Excellent problem-solving skills and customer service mindset.

People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.