2nd Line Support Engineer

Xact Placements Ltd; Wimbledon; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading IT services firm in the United Kingdom seeks a proactive 2nd Line Cloud Support Engineer to join their team. The candidate will provide support for cloud-based environments, primarily focused on Microsoft technologies, including Microsoft 365 and Azure. Key responsibilities include troubleshooting issues and collaborating with stakeholders. Candidates should have proven experience in a similar technical role and excellent communication skills. This position offers a competitive salary and a supportive work environment.

Benefits

Competitive salary and performance-based bonuses

Training & certification opportunities

Pension scheme and holiday package

Collaborative, friendly team environment

Qualifications

• Proven experience in a 2nd line support or similar technical role.
• Experience dealing with account security breaches and recovery processes.
• Ability to work independently and as part of a team in a fast-paced environment.

Responsibilities

• Provide 2nd line support for cloud-based infrastructure and services.
• Troubleshoot and resolve issues related to SharePoint Online and Teams.
• Collaborate with the networking team to resolve issues related to network connectivity.

Skills

Microsoft 365 services knowledge

SharePoint Online

Networking experience

PowerShell scripting

Communication skills

Job description

Job Title: 2nd Line Cloud Support Engineer (Microsoft Stack)

Location: Wimbledon, London

Employment Type: Full-Time / Permanent

About the Role

My client are looking for an experienced and proactive 2nd Line Cloud Support Engineer with a strong background in Microsoft technologies to join their growing IT team in Wimbledon. This is a client-facing role where you’ll support a variety of cloud-based environments, primarily Microsoft 365 and Azure, while also handling networking, security, and automation tasks.

Key Responsibilities

• Provide 2nd line support for cloud-based infrastructure and services, primarily within the Microsoft ecosystem (M365 / Azure)
• Troubleshoot and resolve issues related to SharePoint Online, Teams, Exchange Online, and OneDrive.
• Manage and respond to compromised account incidents, including investigation and remediation.
• Support the implementation and management of Azure Conditional Access Policies and Multi-Factor Authentication (MFA).
• Collaborate with the networking team to resolve issues related to firewalls, routing, and general network connectivity in a cloud / hybrid setup.
• Use PowerShell to automate tasks, run diagnostics, and manage environments efficiently.
• Liaise with clients and stakeholders, translating technical issues into clear, business-friendly language.
• Contribute to documentation, knowledge sharing, and process improvement initiatives.
• Occasionally assist with project-based work such as migrations or security audits.

Essential Skills & Experience

• Proven experience in a 2nd line support or similar technical role.
• Solid knowledge of Microsoft 365 services, particularly SharePoint Online.
• Experience dealing with account security breaches and recovery processes.
• Familiarity with Azure Active Directory and Conditional Access Policies.
• Networking experience, particularly with firewalls, VPNs, and DNS / DHCP configurations.
• Proficient with PowerShell scripting for task automation and system management.
• Strong communication skills and experience interacting with business stakeholders.
• Ability to work both independently and as part of a team in a fast-paced environment.

Desirable

• Microsoft certifications (e.g., MS-700, AZ-104, or Security-related).
• Experience with endpoint management tools like Intune.
• Exposure to broader business operations and understanding of how IT impacts business performance.

Benefits

• Competitive salary and performance-based bonuses
• Training & certification opportunities
• Pension scheme and holiday package
• Collaborative, friendly team environment