2nd Line Onsite IT Engineer — Birmingham

Capgemini; Birmingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading global IT service provider is seeking an Onsite Services Engineer in Birmingham to provide face-to-face IT support. The role involves ensuring efficient incident resolution, maintaining service quality, and working with senior stakeholders. The ideal candidate will have excellent communication skills, problem-solving abilities, and an understanding of IT hardware. Security Check (SC) clearance must be obtained for this position. Join a team focused on delivering high standards of service to employees across the organization.

Benefits

Employee wellbeing programs

Mental Health Champions

Investment in wellbeing apps

Qualifications

• Ability to work calmly under pressure.
• Interest in automation scripting technologies is advantageous.
• Must obtain Security Check (SC) clearance.

Responsibilities

• First point of contact for customers, delivering high-level service.
• Liaising continuously with customers for efficient service.
• Providing guidance on user best practices.

Skills

Excellent communication skills

Interpersonal skills

Critical thinking

Problem-solving skills

Microsoft Windows OS knowledge

Microsoft 365 Office Suite knowledge

Understanding of IT hardware

Job description

A leading global IT service provider is seeking an Onsite Services Engineer in Birmingham to provide face-to-face IT support. The role involves ensuring efficient incident resolution, maintaining service quality, and working with senior stakeholders. The ideal candidate will have excellent communication skills, problem-solving abilities, and an understanding of IT hardware. Security Check (SC) clearance must be obtained for this position. Join a team focused on delivering high standards of service to employees across the organization.