2nd Line IT Technician

Teaching Vacancies; Radstock; On-site; GBP 25,000 - 35,000; Full time

Job summary

An educational institution in Radstock is seeking an IT Support Specialist to provide exceptional support to schools. The role includes resolving IT issues, assisting with new systems, and delivering both on-site and remote support. Applicants should have a full, clean driver's license, access to transport, and experience in IT support. The position offers 26 days of annual leave, a government pension scheme, and opportunities for professional development.

Benefits

26 days annual leave

Government pension scheme

Free eye tests

Qualifications

• Experience in IT support service is essential.
• Full, clean driver's license required.
• Access to own transport necessary.

Responsibilities

• Assist schools with IT needs and resolve issues.
• Provide both on-site and remote IT support.
• Collaborate with departments to enhance IT services.

Skills

IT support

Customer service

Problem-solving

Job description

What skills and experience we're looking for

Are you passionate about IT and providing exceptional support to customers? Do you thrive in a dynamic, fast-paced environment and relish the opportunity to be part of a rapidly growing department? If so, you'll be delighted to know that the Midsomer Norton Schools Partnership is on the lookout for IT Support Specialists with a diverse skill set and a strong foundation in various IT support situations.

As an integral member of our team based within the Frome Hub, which encompasses schools in Frome and Radstock and surrounding area, you'll have the rewarding responsibility of assisting our schools with their IT needs. From resolving IT issues to assisting in rolling out new IT systems for optimal performance, your role will be multifaceted and impactful. The duties are varied and no two days will be the same.

You’ll be actively engaged in providing both on-site and remote support, providing effective IT support to teaching and learning, and collaborating with various departments and schools to provide the best IT service.

What Awaits You

• A fulfilling and varied job that will introduce you to diverse hardware and software solutions.
• The unique opportunity to grow and evolve alongside our thriving business while enjoying the camaraderie of our friendly team.
• A platform to refine your customer service and technical skills, making a meaningful difference in our schools.

Requirements

• Full, clean drivers licence
• Access to own transport
• Experience in IT support service

What the school offers its staff

There are many advantages to working for us including 26 days’ annual leave (rising to 31 after 5 years service) plus bank holidays (pro rata), access to a government pension scheme, sick pay scheme, cycle-to-work scheme, free eye tests and employee assistance helpline. Support staff in schools can also benefit from a range of national discount schemes available to education professionals such as the Blue Light Card offering savings on shopping, travel, and leisure.

We encourage early applications as we reserve the right to close the vacancy prior to the closing date if we receive sufficient applications for the role.

Commitment to safeguarding

Midsomer Norton Schools Partnership is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We particularly welcome applications from under-represented groups including ethnicity, gender, transgender, age, disability, sexual orientation or religion.

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification, Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching, right to work satisfactory references suitability to work with children. You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.