2nd Line IT Support Engineer – Windows & Cloud

Crimson Limited; Milton Keynes; On-site; GBP 35,000 - 38,000; Full time

Job summary

A leading technology firm in Milton Keynes is looking for an experienced 2nd Line Support Engineer to provide technical support for various Microsoft environments. The role includes managing installations, resolving issues with Windows 10/11, and administering Office 365 among other responsibilities. Candidates should have outstanding customer service skills and relevant 2nd Line support experience. This position offers a competitive salary between £35,000 and £38,000 per annum.

Benefits

Referral bonus of £250

Immediate consideration for applications

Qualifications

• Minimum 2nd Line support experience required.
• Proficient in managing Windows 10/11 on laptops and desktops.
• Capability in administering Office 365 and associated technologies.

Responsibilities

• Manage installations and upkeep for Windows 10/11.
• Provide support for diverse hardware devices.
• Oversee Office 365 administration and user account management.

Skills

Strong 2nd Line support experience

Administration tasks for server operating systems

Collaboration with RDS, Citrix, and Hyper-V technologies

Support for smartphones, tablets, printers, and scanners

Office 365 administration

Management of Microsoft products

Administration of backup technologies

Cable patching and remote access tools usage

Utilization of ITSM tools

Outstanding customer service skills

Job description

A leading technology firm in Milton Keynes is looking for an experienced 2nd Line Support Engineer to provide technical support for various Microsoft environments. The role includes managing installations, resolving issues with Windows 10/11, and administering Office 365 among other responsibilities. Candidates should have outstanding customer service skills and relevant 2nd Line support experience. This position offers a competitive salary between £35,000 and £38,000 per annum.