2nd Line IT Support

Michael Page; England; On-site; GBP 35,000 - 45,000; Full time

Job summary

A reputable organisation in technology and telecoms is seeking an experienced 2nd line IT Support to manage systems and ensure smooth operations. This role involves troubleshooting, data security, and providing technical support across departments. The position offers a competitive salary between £35,000 and £45,000, with a permanent opportunity located onsite in Wakefield. Ideal for those looking to grow their career within a small and focused team.

Qualifications

• Strong knowledge of IT systems, networks, and infrastructure.
• Experience with troubleshooting and resolving technical issues efficiently.
• Proven experience supporting Microsoft 365 environments.
• Experience with Azure, 365, and Intune.
• Capability to manage IT projects from planning to execution.
• Excellent organisational and problem-solving skills.

Responsibilities

• Manage and maintain the organisation's IT systems and infrastructure.
• Monitor system performance and troubleshoot issues to minimise downtime.
• Ensure data security and implement necessary protocols and updates.
• Provide technical support and assistance to staff across departments.
• Oversee software and hardware installation, upgrades, and maintenance.
• Develop and maintain IT policies and documentation.
• Collaborate with external vendors for specialised IT services.
• Plan and implement IT projects to meet business objectives.

Skills

Strong knowledge of IT systems, networks, and infrastructure

Troubleshooting and resolving technical issues

Supporting Microsoft 365 environments

Experience with Azure, 365, Intune

Project management

Data security management

Providing support and guidance

Software and hardware installation

Organisational and problem-solving skills

Job description

We are looking for an experienced 2nd line IT Support to join a team within the technology and telecoms industry. This role involves managing IT systems and infrastructure to ensure smooth operations and support business needs effectively.

Client Details

The company is a reputable organisation within the technology and telecoms sector. It operates as a small-sized business, offering specialised services and solutions to its clients.

Description

• Manage and maintain the organisation's IT systems and infrastructure.
• Monitor system performance and troubleshoot issues to minimise downtime.
• Ensure data security and implement necessary protocols and updates.
• Provide technical support and assistance to staff across departments.
• Oversee software and hardware installation, upgrades, and maintenance.
• Develop and maintain IT policies and documentation.
• Collaborate with external vendors for specialised IT services.
• Plan and implement IT projects to meet business objectives.

Profile

A successful 2nd line IT Support should have:

• Strong knowledge of IT systems, networks, and infrastructure.
• Experience with troubleshooting and resolving technical issues efficiently.
• Proven experience supporting Microsoft 365 environments
• Azure, 365, Intune
• Experience working on projects
• Proficiency in managing data security and implementing updates.
• Ability to provide support and guidance to team members effectively.
• Familiarity with software and hardware installation and maintenance.
• Capability to manage IT projects from planning to execution.
• Excellent organisational and problem-solving skills.

Job Offer

• Competitive salary ranging from 35,000 to 45,000 GBP.
• A permanent role within the technology and telecoms industry.
• 5 days onsite in Wakefield
• Opportunities to work in a small-sized organisation with a focused team.
• Potential for professional development and growth.

If you are an experienced 2nd line IT Support looking to grow your career in technology, we encourage you to apply for this exciting opportunity.