2nd Line IT Engineer (MSP) – Training & Certification

Set2Recruit; Lancashire; On-site; GBP 30,000 - 34,000; Full time

Job summary

A rapidly growing MSP is seeking a 2nd Line Support Engineer for their service desk in Preston. The role includes providing advanced support to clients, troubleshooting issues with Microsoft 365 and Azure, and maintaining SLA targets. The ideal candidate will have strong troubleshooting abilities and excellent communication skills. Competitive salary of £30,000-£34,000, with various benefits including training support and clear career progression into 3rd line divisions.

Benefits

Competitive salary with yearly bonus

Training and certification support

Pension scheme

Supportive MSP environment

Qualifications

• Experience in a 2nd Line support role within an MSP or managed IT environment.
• Strong troubleshooting skills in a fast-paced service desk environment.
• Knowledge of networking concepts like TCP/IP, DNS, and DHCP.

Responsibilities

• Provide 2nd line support for client IT systems.
• Troubleshoot and resolve issues with Microsoft 365 / Azure.
• Manage ticket documentation and updates.

Skills

2nd Line Support Experience

Microsoft 365 Knowledge

Azure Expertise

Troubleshooting Skills

Communication Skills

Tools

VMware

Hyper-V

PowerShell

Job description

A rapidly growing MSP is seeking a 2nd Line Support Engineer for their service desk in Preston. The role includes providing advanced support to clients, troubleshooting issues with Microsoft 365 and Azure, and maintaining SLA targets. The ideal candidate will have strong troubleshooting abilities and excellent communication skills. Competitive salary of £30,000-£34,000, with various benefits including training support and clear career progression into 3rd line divisions.