2Nd Line Engineer

James Frank Associates; Tonbridge and Malling; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading IT services provider is seeking an experienced 2nd Line Engineer to provide high-level technical support for a variety of clients both remotely and on-site. The ideal candidate will have at least 3 years of experience in a technical support role, with proven skills in networking and customer service. This role offers the opportunity to work with an established team while maintaining a high standard of service and client satisfaction. Apply now for immediate consideration.

Qualifications

• Minimum of 3 years’ experience in a technical support role, ideally at 2nd Line level.
• Solid understanding of networking including WAN/LAN and connectivity devices.
• Ability to provide excellent customer service to a wide range of clients.

Responsibilities

• Provide high-level technical support to clients on a range of issues.
• Act as the first point of contact for clients and the escalation point for junior engineers.
• Work towards individual and team KPIs.

Skills

Technical support

Customer service

Networking skills

Tools

MS365

Active Directory

VMware

HyperV

Job description

Our client, a leading business in the IT sector is seeking a strong 2nd Line Engineer to join them on a full-time, permanent basis.

Due to an exciting period of growth our client is looking to add a 2nd Line Engineer to the team, working closely with the existing Help Desk to support a broad range of clients with their technical faults and issues, both remotely and on-site.

The ideal candidate will have a minimum of 3 years’ experience in an IT support role, ideally working on and managing 2nd Line support requests, working with users of all levels, providing a high level of technical and customer service at all times, while working on a range of day‑to‑day tasks and project work.

Due to the requirements of the role candidates will be required to drive and have access to their own vehicle.

Key Responsibilities

• Provide a high level of technical support to a broad range of clients on both day‑to‑day support tasks and project work, both remotely and on‑site.
• Be the first point of contact for clients.
• Act as the escalation point for junior Engineers.
• Solid networking understanding, including but not limited to WAN/LAN connectivity, routers, firewalls and switches.
• Knowledge of backup technologies.
• Work towards both individual and team KPIs.
• Ensure a high level of service is provided and maintained to clients at all times from the Help Desk team.

Key Experience

• Minimum of 3 years’ experience in a technical support role, confident working up to 2nd Line level.
• Good networking skills, including LAN/WAN connectivity, switches, firewalls and routers.
• Good MS365 knowledge is advantageous.
• Experience with Active Directory, VMware/HyperV.
• Confident acting as the first point of contact for clients, providing a high level of customer service and account management where necessary.

This is an excellent opportunity for a 2nd Line Engineer to join a thriving MSP who are leaders within their field.

You will be working with an experienced team of Engineers while providing a high level of support to a broad range of clients, working on a mixture of both day‑to‑day support tasks and project work.

CVs are being reviewed, so please apply now for immediate consideration.