2nd / 3rd Line IT Support Engineer

www.findapprenticeship.service.gov.uk - Jobboard; Ferring; On-site; GBP 30,000 - 50,000; Full time

Job summary

A reputable IT service provider is looking for a Cloud Service Desk Engineer in Chorleywood. The role involves designing and implementing cloud solutions, managing M365 technologies, and providing technical support. Ideal candidates have at least 3 years of relevant experience and strong communication skills. Competitive salary from £30,000 to £50,000 and various perks offered.

Benefits

Free Lunch Fridays

Extra day off for birthday

Support for further training and certifications

Qualifications

• Minimum of 3 years’ experience with M365 Technologies.
• Passed MS-102: Microsoft 365 Administrator certification or commitment to achieving it.
• Excellent written and spoken English.
• Strong interpersonal and communication skills.

Responsibilities

• Design, implement, and support advanced cloud solutions.
• Troubleshoot and resolve technical issues.
• Oversee user subscriptions and accounts for cloud services.
• Engage in consultancy and pre-sales activities.

Skills

M365 Technologies

Communication skills

Team collaboration

Job description

2nd / 3rd Line Cloud Service Desk Engineer | Chorleywood, Herts | Full Time | £30,000 to £50,000 per year

Are you ready to take your IT career to the next level?

Our client is a highly reputable and well-established Managed Service Provider, delivering an extensive range of outsourced IT services to diverse organisations. As the business expands, they seek committed, technically accomplished professionals to join their team in an advanced technical capacity. This opportunity offers significant exposure to consultancy, presales, and account management, in addition to high-level technical implementation and support work.

Are you the right person for the job?

Strict (mandatory) Candidate Requirements

• A minimum of 3 years’ professional experience with M365 Technologies, including Defender, SharePoint, Teams, Exchange Online, and Intune
• Demonstrable experience working for a Managed Service Provider (MSP)
• Passed the MS-102: Microsoft 365 Administrator certification exam or able to demonstrate an active commitment to achieving this qualification at the point of application
• Excellent written and spoken English, at native or near-native proficiency
• Strong interpersonal and communication skills, with a consistently professional and positive attitude
• Ability to work on-site in Chorleywood, Herts; must live within reasonable commuting distance
• Passion for technology, demonstrated through ongoing professional development and a record of handling complex technical challenges
• Respectful, sociable outlook and an effective, collaborative team player
• Track record of dedication, reliability, and delivering on commitments in a demanding technical environment

What will your role look like?

• Design, implement, and support bespoke, advanced cloud solutions in a collaborative environment
• Configure and deploy hardware and/or networking equipment to high standards
• Manage effective relationships with third-party vendors and stakeholders as required
• Independently troubleshoot and resolve technical issues on-site and remotely
• Oversee user subscriptions, accounts, permissions, and settings for a diverse portfolio of cloud services
• Carry out M365/Intune/Defender tenant implementation and administration tasks
• Design and implement SharePoint solutions tailored to complex organisational needs
• Develop and manage security solutions, including policy design and compliance management
• Contribute to the ongoing improvement of internal management systems and professional services processes
• Engage with consultancy, pre-sales, and account management activities, supporting the business’s commercial growth and client relationships
• Influence the organisation’s technical fluency in key areas such as AI, Data Governance, and Compliance Frameworks

What can you expect in return?

• Free Lunch Fridays
• An extra day off for your birthday
• Relaxed office dress code (with smart attire required on customer sites)
• Consistent exposure to cutting-edge technologies and projects
• Flexible and nurturing approach to your professional development
• Financial support for further training, certifications, and study leave
• Prime High Street location with free parking

What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!

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