24/7 Mental Health Recovery Coordinator: Call Triage

Avon & Wiltshire Mental Health Partnership NHS Trust; Devizes; On-site; GBP 22,000 - 30,000; Full time

Job summary

A healthcare organization in the UK seeks a Recovery Coordinator for the NHS 111 Option 2 Service in Devizes. This role involves handling calls to support individuals experiencing a mental health crisis and working collaboratively with registered practitioners. The job includes promoting positive relationships, maintaining records, and enabling individuals to manage their needs. Applicants must be ready to work shifts in a 24/7 service environment, ensuring they provide essential support to those in urgent need.

Responsibilities

• Promote and maintain effective communication to build positive relationships.
• Maintain accurate records of caller activity and update documentation.
• Promote the rights and responsibilities of individuals.
• Enable individuals to manage their mental health needs.
• Signpost to appropriate services or refer internally.
• Support individuals in developing personal relationships.
• Explore behavioural responses and coping strategies.
• Contribute to the protection of individuals from harm.

Job description

A healthcare organization in the UK seeks a Recovery Coordinator for the NHS 111 Option 2 Service in Devizes. This role involves handling calls to support individuals experiencing a mental health crisis and working collaboratively with registered practitioners. The job includes promoting positive relationships, maintaining records, and enabling individuals to manage their needs. Applicants must be ready to work shifts in a 24/7 service environment, ensuring they provide essential support to those in urgent need.