2026 Level 3 Pensions Administration Apprenticeship Programme, Welwyn Garden City

Willis Towers Watson; Welwyn Garden City; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A global benefits provider in Welwyn Garden City is seeking a Client Support Apprentice. The role involves assisting clients with their pension queries, providing a professional customer experience, and participating in a structured apprenticeship program. Candidates should have good grades in Maths and English and a passion for customer service.

Responsibilities

• Provide support to clients and pension scheme members.
• Handle and resolve customer queries professionally.
• Build relationships with clients for better service.
• Participate in ongoing training to enhance skills.

Skills

Customer service focus

Attention to detail

Communication skills

Team player

Eager to learn

Education

Grade 9-4/Grade C or above for Maths and English Language at GCSE or equivalent

Job description

Overview

With 48,000 colleagues in over 140 countries, we help organisations make forward-thinking choices about their people, their investments and the risks they face. Joining our global Benefits Delivery & Outsourcing GB team, you’ll be part of our impact right from the start.

Benefits Delivery & Outsourcing GB provides pension administration services to occupational business funds around the world. This team embraces technology to help clients, and their employees worldwide understand and access their pensions. Wherever they are, whatever question they have about their pension, you’ll be there to help.

Diversity, Equity and Inclusion

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

Responsibilities

• You’ll be the first person our clients and their people speak to when they have a question about their occupational pension scheme. Working with and learning from our experienced team, you’ll:
• Communicate with and support a wide range of clients and pension scheme members
• Provide a calm, empathetic and professional customer experience to our scheme members
• Handle and resolve queries yourself, while passing more complex issues onto other parts of your team
• Follow our complaints procedure and make sure that the Senior Administrators are notified immediately of any complaints
• Take part in regular training to broaden your knowledge and build your skills
• Build relationships with clients and develop your knowledge of their pension schemes
• Spot and highlight areas where our services could be improved

Qualifications

• Qualified at Grade 9-4/Grade C or above for Maths and English Language at GCSE or equivalent
• Focused on quality and customer service
• Able to work accurately when things get busy
• A natural communicator and team player
• Eager to learn and happy to grow your experience
• Computer literate

Over the course of 18-24 months, alongside the responsibilities of your role, you will also complete a programme of study which will be a combination of coursework and exams. Whilst WTW and the selected government approved training provider will equip you with all of the materials required, six hours per week to focus on your studies, and the support of a tutor, you will need to ensure that you are meeting all key milestones set out at the beginning of your apprenticeship and achieving the standards required, both academically and in your role. Further information on the apprenticeship will be provided post offer; however, we encourage you to research the requirements of the apprenticeship standard in advance of your interview.

Closing Date: 30th September 2025

Workstyles

We’re open to hybrid working for this role, which means blending working at home and days in the office, collaborating with and learning from the people around you.

The Application Process

1. Stage 1: Apply online and attach your CV
2. Stage 2: Take an online test
3. Stage 3:Complete an online assessment and a video interview
4. Stage 4: Attend a virtual assessment centre, where you’ll meet members of the team
5. Stage 5: Offer and onboarding

Equal Opportunity Employer

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [e-mail]