2026 Level 3 Pensions Administration Apprenticeship Programme, Leeds

WTW; England; Hybrid; GBP 20,000 - 26,000; Full time

Job summary

A leading global company in the UK is seeking an Apprentice to support clients with their occupational pension schemes. Responsibilities include client communication, query resolution, and continuous learning. Candidates should be qualified in Maths and English at GCSE, customer-focused, and eager to develop their skills. This full-time role offers a hybrid working model and the opportunity for personal growth.

Qualifications

• Qualified in Maths and English at GCSE level.
• Focused on quality and customer service.
• Ability to work under pressure.

Responsibilities

• Communicate with and support clients and pension scheme members.
• Provide calm and professional customer experience.
• Resolve queries and pass complex issues to the team.

Skills

Customer service focus

Natural communication

Team player

Education

Grade 9–4 / Grade C or above for Maths and English Language at GCSE or equivalent

Job description

Description

With 48,000 colleagues in over 140 countries we help organisations make forward‑thinking choices about their people, their investments and the risks they face. Joining our global Benefits Delivery & Outsourcing GB team you’ll be part of our impact right from the start.

Benefits Delivery & Outsourcing GB provides pension administration services to occupational business funds around the world. This team embraces technology to help clients and their employees worldwide understand and access their pensions. Wherever they are, whatever question they have about their pension, you’ll be there to help.

Diversity, Equity and Inclusion

At WTW we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal‑opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

Responsibilities

You’ll be the first person our clients and their people speak to when they have a question about their occupational pension scheme. Working with and learning from our experienced team you’ll:

• Communicate with and support a wide range of clients and pension scheme members
• Provide a calm, empathetic and professional customer experience to our scheme members
• Handle and resolve queries yourself while passing more complex issues onto other parts of your team
• Follow our complaints procedure and make sure that the Senior Administrators are notified immediately of any complaints
• Take part in regular training to broaden your knowledge and build your skills
• Build relationships with clients and develop your knowledge of their pension schemes
• Spot and highlight areas where our services could be improved

Qualifications

Everyone in the team will be there to help you learn and grow throughout your two years on the apprenticeship, particularly while you work towards gaining the Award in Pensions Essentials qualification. To transform your tomorrow with WTW you’ll need to be:

• Qualified at Grade 9–4 / Grade C or above for Maths and English Language at GCSE or equivalent
• Focused on quality and customer service
• Able to work accurately when things get busy
• A natural communicator and team player
• Eager to learn and happy to grow your experience
• Computer literate

Closing Date: 1st December 2025

Workstyles

We’re open to hybrid working for this role, which means blending working at home and days in the office collaborating with and learning from the people around you.

Please note that we do not accept multiple applications and you should only select and apply to one programme per year.

The Application Process

Stage 1: Apply online and attach your CV

Stage 2: Complete an online assessment and a video interview

Stage 3: Attend a virtual assessment centre where you’ll meet members of the team

Stage 4: Offer and onboarding

Equal Opportunity Employer

We’re committed to equal employment opportunity and provide application interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers from the application process through to joining WTW please email.

Key Skills

Project Management Methodology, Project / Program Management, Program Management, Management Experience, Microsoft Powerpoint, Project Management, Microsoft Project, Budgeting, DoD Experience, Leadership Experience, Supervising Experience, Contracts

Employment Type: Full‑Time

Experience: years

Vacancy: 1