1st Line Support Technician

Prince Personnel; Telford; On-site; GBP 26,000 - 31,000; Full time

Job summary

A leading recruitment firm in Telford seeks a proactive 1st Line IT Support Technician to join their team. This full-time role involves providing first-line support across multiple sites, managing helpdesk tickets, and maintaining IT equipment. Ideal candidates will have minimum Level 4 GCSEs in English and Maths, a strong desire to learn in IT, and excellent communication skills. The position offers a salary of £26,400 and development opportunities in a dynamic environment.

Qualifications

• Strong desire to learn and develop IT knowledge.
• Ability to work independently and in a team.
• Excellent interpersonal skills for effective communication.

Responsibilities

• Provide first-line IT support to colleagues.
• Monitor and manage IT helpdesk tickets.
• Carry out routine maintenance on IT equipment.
• Assist with installation and configuration of IT equipment.
• Update technical documentation and asset register.

Skills

Communication skills

Organizational skills

Proactive attitude

Desire to learn

Microsoft Office 365 proficiency

Education

Minimum Level 4 GCSE in English and Maths

Level 3 IT qualification

Job description

Overview

We are looking for a proactive and customer-focused 1st Line IT Support Technician to join our Group Business Systems team. Based primarily in Telford, this role supports colleagues across multiple sites with their IT needs. It’s an exciting opportunity for someone with a genuine interest in IT who is eager to develop their career in a supportive, fast-paced environment. The position is full-time, 40 hours per week, Monday – Friday, with occasional evening or weekend work to meet business needs.

Responsibilities

• Provide first-line support to colleagues across all Group properties, responding to hardware, software, and user access issues.
• Monitor and manage the IT helpdesk, ensuring tickets are prioritised and resolved promptly.
• Carry out routine maintenance checks on IT equipment including PCs, printers, copiers, and desk phones.
• Act as the first point of contact for WiFi requests and client IT support during visits.
• Assist with installation, configuration, and relocation of IT equipment and peripherals.
• Maintain and update technical documentation, support guides, and the IT asset register.
• Support the upkeep of VoIP and mobile phone systems, including new equipment rollouts.
• Coordinate with third-party IT providers and software vendors for issue resolution.
• Contribute to the smooth running of events by setting up external IT requirements.
• Adhere to company health, safety, and compliance policies at all times.

Skills and Experience

• Minimum Level 4 GCSE in English and Maths (essential); Level 3 IT qualification (desirable).
• Strong desire to learn and develop IT knowledge across a variety of platforms.
• Ability to work independently and as part of a small IT team with energy and commitment.
• Excellent interpersonal skills, with the ability to communicate effectively with technical and non-technical colleagues and clients.
• Strong organisational skills, with the ability to prioritise and manage multiple open cases.
• Proficient in Microsoft Office 365, particularly Outlook, Excel, and Word.
• Professional approach with high levels of discretion and confidentiality.
• Full driving licence and access to a car (highly desirable).
• Willingness to work occasional evenings and weekends as required.

The application process

Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity.

We will carefully consider your details and advise you if we’re able to progress with your application within 72 working hours. If you do not hear from us within this time your details won’t be retained. So, if you’re not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.

£26,400
Ref MP26670
First advertised: Wednesday, 10th Sep 2025

£24,400
Ref DE26609
First advertised: Tuesday, 9th Sep 2025