1st line support technician

Just IT Recruitment; Greater London; On-site; GBP 25,000 - 32,000; Full time

Job summary

A technology recruitment firm is searching for a 1st Line Support Technician in Kilburn, offering up to £31,110. Candidates should have at least 6 months of recent IT support experience and strong customer service skills. Responsibilities include resolving IT incidents on the Customer Support Team and contributing to various projects. Technical proficiency in Microsoft Windows, Office 365, and networking basics are essential for success in this role.

Qualifications

• At least 6 months of recent IT support experience.
• Willingness to work on various projects as defined by management.
• Ability to resolve at least 85% of logged incidents.

Responsibilities

• Work on the Customer Support Team to resolve IT incidents.
• Engage in specific projects assigned by Management.
• Contribute to the team's learning environment and support services.

Skills

Strong customer care and client-facing skills

Good verbal and written communications skills

Excellent telephone manner

Organised, focused, and rigorous

Proven problem-solving skills

Able to work in a team environment

Strong team focus and ability to work with and without direct supervision

Tools

Microsoft Windows 10

Office 365

PC Hardware troubleshooting

Network Technology knowledge

Network Printers

Routers and WAP knowledge

Network Technology VLAN and IP routing protocols

Enterprise anti-virus suites

Job description

1st Line Support Technician | Up to £31,110 | Kilburn

Are you a 1st line engineer with at least 6 months of recent IT support experience?

Our client is a well-established MSP, and they are looking for a 1st Line Support Technician to join their fast-growing team. The candidate will be required to work on the Customer Support Team as well as working on specific projects and tasks defined with you by the Management Team. You will report directly to the 1st Line Team Leader who works within the Customer Operations group.

You will not be a call logger, with the expectation being that you can resolve at least 85% of all the incidents you log yourself.

You will be part of a fast-growing team of support specialists and will be expected to bring your own skills and customer service into the team and contribute to the general learning environment we have.

General Skills & Experience:

• Strong customer care and client-facing skills
• Good verbal and written communications skills
• Excellent telephone manner
• Organised, focused, and rigorous
• Proven problem-solving skills
• Able to work in a team environment
• Strong team focus and ability to work with and without direct supervision

Technical Skills:

• Microsoft Windows 8 to 11
• Office 2010 - 2019 - especially Outlook
• Office 365 - All features
• PC Hardware troubleshooting and optimisation
• Network Printers
• Routers and WAP knowledge / exposure
• Good understanding of Network Technology VLAN and IP routing protocols
• Understanding of Enterprise anti-virus suites

If you are interested please contact me ASAP for more information on [e-mail]