1st Line Support Engineer

VIQU Limited; Weybridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

A technology recruitment firm is seeking a proactive Junior IT Support Engineer for a 3-month contract in Weybridge. This role is ideal for someone with solid 1st line support experience who wants to enhance their skills in device management and Microsoft services. Responsibilities include providing technical support for Windows and macOS, managing incidents, and deploying devices. The position requires onsite presence 5 days a week with potential for permanent placement. Competitive rewards for successful referrals are also offered.

Benefits

Referral bonus of up to £1,000

Qualifications

• Experience in a 1st Line or Service Desk role.
• Knowledge of Windows 10/11 and macOS troubleshooting.
• Exposure to Intune and Jamf for device setup and management (desirable but not essential).
• Understanding of Active Directory and Microsoft 365 user admin tasks.

Responsibilities

• Provide 1st Line IT Support to internal users, resolving hardware, software, and access issues.
• Troubleshoot and support both Windows and macOS environments.
• Set up, configure and deploy devices using Intune (Windows) and Jamf (macOS).
• Support user administration tasks including Active Directory, Azure AD, and M365.
• Log and manage incidents through the IT ticketing system, ensuring timely updates and resolutions.

Skills

1st Line Support Experience

Windows 10/11 Troubleshooting

macOS Troubleshooting

Intune and Jamf Knowledge

Active Directory Understanding

Customer-Focused Mindset

Strong Communication Skills

Willingness to Learn

Job description

Junior IT Support Engineer – 3-month contract – Surrey

My Customer is looking for a proactive Junior IT Support Engineer to join their growing technology team.

This is a great opportunity for someone with solid 1st line experience who wants to build their skills across device management, deployments, and core Microsoft services.

We have worked for this customer previously and it is possible that this role has the potential to lead to permanent.

Key Responsibilities of the Junior IT Support Engineer:

• Provide 1st Line IT Support to internal users, resolving hardware, software, and access issues.
• Troubleshoot and support both Windows and macOS environments.
• Set up, configure and deploy devices using Intune (Windows) and Jamf (macOS).
• Support user administration tasks including Active Directory, Azure AD, and M365.
• Assist with device rollouts, refresh projects, and general deployment activities.
• Log and manage incidents through the IT ticketing system, ensuring timely updates and resolutions.
• Escalate complex issues to senior members of the IT team when required.

Skills & Experience from the Junior IT Support Engineer:

• Experience in a 1st Line or Service Desk role.
• Knowledge of Windows 10/11 and macOS troubleshooting.
• Exposure to Intune and Jamf for device setup and management (desirable but not essential).
• Understanding of Active Directory and Microsoft 365 user admin tasks.
• Strong communication skills and a customer-focused mindset.
• A willingness to learn and grow within a supportive team.

The IT Support Engineer is required onsite, 5 days a week in Weybridge, Surrey.

Apply now to speak with VIQU IT in confidence. Or reach out to Phoebe Thompson via the VIQU IT website.

Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply).

For more exciting roles and opportunities like this, please follow us on LinkedIn VIQU IT Recruitment.