1St Line Support Engineer

Reed Talent Solutions; Birmingham; On-site; GBP 60,000 - 80,000; Part time

Job summary

A prominent recruitment agency is seeking a 1st Line Support Engineer for a role based in Birmingham. This on-site position offers £15 per hour for a temporary contract with a rolling duration of 6 months. Responsibilities include handling WAN-related incidents, troubleshooting, and collaborating with teams to resolve issues. If you have experience in first line support and strong communication skills, apply now to join a dynamic team.

Qualifications

• Previous experience in a 1st line support role.
• Knowledge of Routing & Switching (ideally CCNA-level).
• Strong communication and problem-solving skills.

Responsibilities

• Act as the first point of contact for WAN-related incidents.
• Perform triage, basic configuration, and troubleshooting.
• Monitor and maintain global network infrastructure.
• Escalate complex issues while maintaining ownership.
• Collaborate with 2nd and 3rd line teams.
• Engage with internal and external third parties.
• Keep documentation accurate and up to date.

Skills

First line support experience

Routing & Switching knowledge (ideally CCNA-level)

Strong communication skills

Problem-solving skills

Proactive mindset

Job description

Overview

Reed Talent Solutions are working in partnership with Fujitsu on the search for a 1st Line Support Engineer at their Birmingham site.

1st Line WAN Network Engineer - Birmingham (On-site) £15/hr Temp Contract

Start Date: ASAP

6 month rolling contract

Working Pattern: 4 days on (7am-7pm), 4 days off, 4 nights on (7pm-7am), 4 nights off

What You'll Be Doing

• Act as the first point of contact for WAN-related incidents and alerts
• Perform triage, basic configuration, and 1st line troubleshooting
• Monitor and maintain global network infrastructure
• Escalate complex issues while maintaining ownership and accountability
• Collaborate with 2nd and 3rd line teams to build your skills
• Engage with internal and external third parties
• Keep documentation accurate and up to date

What You'll Bring

• Previous experience in a 1st line support
• Knowledge of: Routing & Switching (ideally CCNA-level)
• Strong communication and problem-solving skills
• A proactive, "right first time" mindset

Contract Details

• Type: Temporary
• Rate: £15 per hour
• Location: Fully on-site in Birmingham
• Shift Pattern: 12-hour shifts (4 days, 4 off, 4 nights, 4 off)

Ready to join a skilled team and grow your networking career? Apply now and be part of something impactful.