1st Line Support Agent (Help Desk)

Pertemps Birmingham Commercial; Birmingham; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A dynamic recruitment agency is looking for a 1st Line Support Agent in Birmingham. In this role, you will be the first point of contact for corporate and retail IT issues. You will handle a variety of challenges, providing quick support and delivering excellent customer service. Ideal candidates should be tech-savvy and capable of working flexible shifts. This position offers competitive pay at £15.48 per hour, with real opportunities for progression to higher roles within the company.

Qualifications

• Experience in 1st Line Support is helpful but not essential.
• Eager to learn new systems.
• Flexible for shifts between 7 AM and 1 AM.

Responsibilities

• Provide quick and reliable first-line support across systems.
• Troubleshoot issues with payroll and retail equipment.
• Deliver excellent customer service over the phone.

Skills

Strong communication skills

Problem-solving abilities

Tech-savvy

Job description

1st Line Support Agent (Help Desk)

📍 Birmingham

💰 £15.48 per hour

📅 Ongoing Temporary Contract

🕒 Flexible shifts (Days / Nights, weekends & bank holidays)

About the Role

Step into a fast-paced, forward-thinking company where your development genuinely matters. Based in modern Birmingham offices, you’ll join an energetic and supportive tech team that’s big on training and internal progression.

As a 1st Line Support Agent, you’ll be the first point of contact for all corporate and retail IT issues. From payroll queries to in-store technical faults, you’ll handle a mix of challenges that keep the business running smoothly.

What You’ll Do

• Provide quick, reliable first-line support across corporate and retail systems.
• Troubleshoot issues with payroll, retail equipment, applications, and more.
• Deliver excellent customer service with a confident, professional phone manner.
• Stay organised and work efficiently in a busy help desk environment.

What You’ll Bring

• Previous 1st Line Support experience is helpful but not essential.
• Strong communicator who can think fast and solve problems independently.
• Tech-savvy and eager to learn new systems.
• Fully flexible for shifts between 7 : 00 AM and 1 : 00 AM, 365 days a year.

Why You’ll Love It

Competitive pay : £15.48 per hour.

Real opportunities to progress to 2nd Line Support and beyond.

Fun, social, and suppor...