1st Line IT Support Engineer – Leeds (Entry Level)

Working Solutions Recruitment; Leeds; On-site; GBP 25,000 - 28,000; Full time

Job summary

An IT recruitment agency in Leeds is looking for a motivated 1st Line IT Support Engineer to provide essential technical support for a growing team. The successful candidate will assist clients by resolving incidents, managing ticket queues, and troubleshooting various hardware and software issues. This role offers a chance to develop skills in technologies like Microsoft 365 and Active Directory while contributing to client onboarding. Ideal for someone early in their IT career, the position promises considerable growth opportunities.

Qualifications

• Minimum 1 year experience in an IT Support or Service Desk role
• Ability to troubleshoot common client-side applications like Microsoft Office
• Strong problem-solving ability with a willingness to learn and develop

Responsibilities

• Provide professional Tier 1 support to end-users via remote tools, phone, and email
• Log, triage, and resolve incidents & service requests within SLA timeframes
• Assist in maintaining accurate client documentation and asset records
• Support client onboarding, device setup, and user configuration for Windows & macOS
• Participate in small-scale project work, including installations and upgrades

Skills

Windows 10 / 11

macOS

LAN / WAN / Wi-Fi networking

Active Directory

Microsoft 365

Google Workspace

PC builds and hardware setup

TCP / IP fundamentals

Microsoft Office troubleshooting

Problem-solving

Excellent communication skills

Customer-focused attitude

Job description

An IT recruitment agency in Leeds is looking for a motivated 1st Line IT Support Engineer to provide essential technical support for a growing team. The successful candidate will assist clients by resolving incidents, managing ticket queues, and troubleshooting various hardware and software issues. This role offers a chance to develop skills in technologies like Microsoft 365 and Active Directory while contributing to client onboarding. Ideal for someone early in their IT career, the position promises considerable growth opportunities.