1st Line IT Support Engineer

Premier IT; City Of London; On-site; GBP 29,000 - 35,000; Full time

Job summary

A prestigious London-based professional body is seeking a proactive 1st Line IT Support Engineer for a 6-month fixed term contract. This role offers the chance to provide high-quality support in a corporate environment, working closely with the CIO. The ideal candidate will have strong customer focus and problem-solving skills, with experience in helpdesk support. This position includes regular technical training and opportunities for involvement in wider IT projects.

Benefits

Regular technical training

Involvement in IT project work

Qualifications

• Proactive attitude and initiative to research solutions for user issues.
• Ability to work under pressure and provide high-quality support.
• Experience in helpdesk administration and user support.

Responsibilities

• Provide high-quality helpdesk support in a corporate environment.
• Assist in hardware/software configuration and user support.
• Support both on-site and remote staff.

Skills

Customer-focused approach

Excellent telephone manner

Problem-solving skills

Tools

Windows 11

Office 365

Active Directory

Job description

I am partnered with a prestigious London-based professional body to find a proactive 1st Line IT Support Engineer to join their internal IT team.

This is a fantastic opportunity for a customer-focused tech enthusiast to provide high-quality support in a corporate environment, working directly under the CIO.

Job Title: 1st Line IT Support Engineer (6 Month Initial FTC)

Salary: Up to 34,500 (Pro-Rata)

Location: London (Office Based)

Job Type: 6 Month Fixed Term Contract

Start: ASAP

Quick Specs:

• Focus: Helpdesk administration, hardware/software configuration, and user support.
• Stack: Windows 11, Office 365 (Teams/Exchange), Active Directory, & Networking basics (LAN/WAN).
• Environment: Supporting both on-site and remote staff.
• Growth: Includes regular technical training and involvement in wider IT project work.

Who are THEY looking for? Someone with a strong customer focus, excellent telephone manner, and the initiative to research solutions for common user issues.

If you thrive under pressure and love solving problems, this is for you!