1st Line IT Support Engineer

Vacancy ID : 6720; Cardiff; On-site; GBP 60,000 - 80,000; Full time

Job summary

A well-established IT support firm in Cardiff is seeking a motivated individual for an apprenticeship in IT Support Engineer. This role involves troubleshooting, server maintenance, and ensuring IT documentation is accurate. The successful candidate will start in January 2026 and will join the Apprenticeship scheme in September 2026. Ideal candidates should have GCSEs in English and Maths and a strong passion for IT. This opportunity offers valuable hands-on experience in a dynamic IT environment.

Qualifications

• GCSE English and Maths, A-C.
• A real interest and passion for IT.

Responsibilities

• Responding promptly to user and internal IT team enquiries, resolving technical problems.
• Providing day-to-day maintenance of IT servers and associated software.
• Creating and maintaining accurate documentation for supported systems and software.
• Managing IT issues in line with established standards and procedures.
• Overseeing the firm’s IT assets, including inventory management.
• Diagnosing and resolving issues across the firm’s IT infrastructure.
• Supporting project‑based work from planning to evaluation.
• Monitoring and maintaining the firm’s backup solutions.

Skills

Strong troubleshooting and diagnostic skills

Familiarity with server maintenance and backup solutions

Excellent communication and documentation skills

Ability to manage multiple tasks and prioritise effectively

A proactive approach to problem-solving and continuous improvement

Education

GCSE English and Maths, A-C

Job description

About the apprenticeship

Responsibilities

• Responding promptly to user and internal IT team enquiries, resolving a wide range of technical problems.
• Providing day-to-day maintenance of IT servers and associated software.
• Creating and maintaining accurate documentation for supported systems and software, ensuring accessibility for all IT team members.
• Managing IT issues in line with established standards and procedures.
• Overseeing the firm’s IT assets, including inventory management, labelling and secure disposal.
• Diagnosing and resolving issues across the firm’s IT infrastructure, including printers, telephone systems, PCs and servers.
• Supporting project‑based work from planning and design through to implementation, support and evaluation.
• Monitoring and maintaining the firm’s backup solutions, ensuring reliability and swift issue resolution.

Additional information

We are looking for the successful candidate to start working in this role in January 2026. They will then be able to join the Apprenticeship scheme in September 2026 (This is when the successful candidate will enrol for the course in college).

Qualifications & Skills

GCSE English and Maths, A-C• Have a real interest and passion for IT.

• Strong troubleshooting and diagnostic skills.
• Familiarity with server maintenance and backup solutions.
• Excellent communication and documentation skills.
• Ability to manage multiple tasks and prioritise effectively.
• A proactive approach to problem‑solving and continuous improvement.

Welsh language

Welsh spoken skills : No

Welsh written skills : No

If you are interested in doing an apprenticeship through the medium of Welsh or bilingually, please contact the training provider to find out if it is available.

Training provider

Cardiff and Vale College

Qualification: IT Support Engineer

Disability confident

Is this employer disability confident : No

Disability confident employers are committed to offering equal opportunities for people with disabilities and health conditions.

Employer details

Quantum Advisory

Cypress House, Pascal Place, Cardiff, CF64 2TQ