1st Line IT Support Analyst – Remote Work & Career Growth

GK Recruitment; Sefton; Hybrid; GBP 24,000 - 29,000; Full time

Job summary

A healthcare IT solutions provider in the United Kingdom seeks a 1st Line IT Support Analyst to deliver top-notch customer service. You'll assist pharmacy dispensers by solving IT issues and managing calls. The role requires strong communication, general IT skills, and a problem-solving attitude. The offer includes a starting salary of £24,700 plus overtime. Join a team dedicated to enhancing your IT career with training and career progression. Office in Adlington, Chorley, with some remote work options.

Benefits

Salary review

Training opportunities

Career progression

Benefits package

Qualifications

• Customer service delivery background highly valued.
• Reasonable IT skills and problem-solving aptitude required.
• Ability to manage workload and communicate effectively.

Responsibilities

• Assist pharmacy dispensers with IT problem resolution.
• Log and categorize incoming calls and emails in CRM.
• Document updates to the knowledge base and issues.

Skills

Customer service delivery

Good general IT skills

Problem-solving attitude

Communication skills

Time management skills

Attention to detail

Ability to take ownership

Job description

A healthcare IT solutions provider in the United Kingdom seeks a 1st Line IT Support Analyst to deliver top-notch customer service. You'll assist pharmacy dispensers by solving IT issues and managing calls. The role requires strong communication, general IT skills, and a problem-solving attitude. The offer includes a starting salary of £24,700 plus overtime. Join a team dedicated to enhancing your IT career with training and career progression. Office in Adlington, Chorley, with some remote work options.