1st Line IT Helpdesk Analyst

Express Recruitment; East Midlands; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading recruitment agency is seeking a 1st Line IT Helpdesk Analyst to join a growing technology firm in the East Midlands. The candidate should have experience in a fast-paced environment, be knowledgeable in Windows 10/11 and Office 365, and possess strong communication skills. This full-time, permanent role offers the opportunity to develop within a friendly helpdesk team.

Qualifications

• Experience working in a retail, customer service or MSP environment preferred.
• Demonstrable working knowledge of Windows 10/11 and Office 365.
• Ability to communicate effectively with customers.

Responsibilities

• Assist the 1st Line helpdesk team with technical queries.
• Log calls on the in-house CRM system.
• Respond to issues raised via the ticketing system.

Skills

Experience in a fast paced environment

Working with Windows 10/11

Knowledge of Office 365

Ability to work under pressure

Communication skills

Fault identification and troubleshooting

Job description

Overview

Express Recruitment are once again supporting one of the UK’s leading technology firms, who due to ongoing growth, are seeking a 1st Line IT Helpdesk Analyst to join their friendly and talented Helpdesk team.

The successful candidate will demonstrate enthusiasm around both technological innovations as well as providing first class customer service to ensure IT issues are resolved in an efficient and professional manner.

Responsibilities

• Assist the 1st Line helpdesk team with any technical queries
• Escalate complicated technical issues to the 2nd / 3rd line team
• Log calls on the in-house CRM system
• Respond to issues raised via ticketing system and ensure issues are reported and logged correctly
• Utilise RMM tools to provide remote IT support to customers
• Manage Active Directory in line with company HR procedures
• Perform 1st line troubleshooting and attempt to identify root cause analysis
• Adhere to company processes and procedures to ensure customer standards are maintained
• Carry out ongoing training on internal, custom-built systems

Skills & Experience

• Experience working in a fast paced, retail, customer service or MSP environment preferable
• Experienced working with Windows 10/11 operating systems
• Demonstrable working knowledge of Office 365
• Capable of working under pressure to resolve IT incidents within set SLA timeframes
• Confident communicator with customers and colleagues
• Experience in proven fault identifications and troubleshooting beneficial

About Express Recruitment

Express Recruitment has been offering exceptional recruitment solutions across the East Midlands since 1987, “exceeding expectations every time” of over 267,000 candidates.

We supply a diverse range of sectors including Engineering, Technology, Professional Services, Languages, Sales & Marketing, Call Centres, Commercial, Manufacturing, Local Authority, NHS, Education and Voluntary organisations.

Not quite found the right role yet?

Your search for a new role has never been so easy, just fill in our contact form on https://bit.ly/3NHa9NR or give us a call on 0115 924 0010 and we will do the rest for you.

Vacancy Summary

Hours: Full Time, Monday-Friday (37.5 hours per week)

Job Type: Permanent

Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency.