1St And 2Nd Line Support/Helpdesk Analyst - Milton Keynes (MK4) - £27K - £32K, DOE - Permanent

OCS Resourcing; Milton Keynes; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading IT consultancy in Milton Keynes is seeking a permanent 1st and 2nd Line Support/Helpdesk Analyst to provide excellent user support and problem-solving. You'll earn between £27k and £32k, depending on experience, and enjoy a variety of benefits including enhanced pension and health cover. This role offers opportunities for career development in a supportive environment.

Benefits

Enhanced Pension

Life insurance

Medical & Dental cover

Employee Ownership Trust

Health and Wellbeing Program

Generous Holiday Allowance

Career Development opportunities

Qualifications

• 3+ years of experience as Support Analyst is mandatory.
• Knowledge of a broad range of database technologies, especially MS SQL Server, is mandatory.
• Excellent communication skills are essential.

Responsibilities

• Provide 1st and 2nd line support for clients.
• Resolve technical issues and escalate as needed.
• Engage with internal and external stakeholders.

Skills

3+ years experience as Support Analyst

Knowledge of MS SQL Server

Helpdesk or Testing experience

Strong interpersonal & communication skills

Knowledge of a programming language

Excellent customer service skills

Strong analytical and problem-solving skills

Flexible, can-do attitude

Job description

Overview

1st and 2nd Line Support/Helpdesk Analyst - Milton Keynes (MK4) - £27k - £32k, DOE - Permanent

Leading IT Consultancy with offices in UK and Europe (Netherlands, Belgium and Switzerland) is looking to recruit a permanent 1st and 2nd Line Support/Helpdesk Analyst. We deliver a range of services from IT Consultancy, Software Project Development and Application Support Services for our corporate clients covering Insurance, Retail, FMCG, Automotive, Logistics & Leasing, Publishing and Charity domains (including UN organizations) which are well-known names in their domains.

The 1st and 2nd Line Support/Helpdesk Analyst role will be based full time (5 days per week) in Milton Keynes (MK4), with occasional travelling to our office in Borehamwood (WD61QQ).

As OCS Consulting is part of an Employee Ownership Trust, after a qualifying period, the successful candidate will be able to contribute to the company's future vision and share in the profits.

Key Skills

• 3+ years experience as Support Analyst - mandatory
• Knowledge of a broad base of database technologies - at least MS SQL Server - Mandatory
• Helpdesk or Testing experience - strong advantage
• Strong interpersonal & communication skills, with excellent English, written and verbal - mandatory
• Knowledge of a programming language would be beneficial
• Ability to hit the ground running (previous experience working on your own) as well as part of a team - would be a great advantage
• Excellent customer service skills
• Highly motivated and enthusiastic individual, prepared to go the extra yard
• Strong analytical and problem-solving skills, especially regarding fixing data issues
• Flexible, can-do attitude, capable of multitasking and resilient under pressure
• Ability to form good working relationships with internal and external stakeholders

Our Offer

• Salary £27k-£32k, depending on experience
• Variety of benefits (including enhanced Pension, Life insurance, Medical & Dental cover, Permanent Health Insurance, Critical Illness benefit, joining the Employee Ownership Trust after a qualifying period, Flu jabs, Health and Wellbeing Program, Employee of the Month, Long Service Awards and others)
• Generous Holiday Allowance - increases based on the length of service
• Supportive and collaborative working environment
• Variety of work
• Career Development - Opportunity to progress, both in terms of skills and experience for the motivated and talented individual

For further information on this 1st and 2nd Line Support/Helpdesk Analyst role please email CV to the address shown.