12485 - Administration Officer - Haverfordwest County Court

Ministry of Justice; Haverfordwest; On-site; GBP 60,000 - 80,000; Full time

Job summary

A government agency in Haverfordwest seeks individuals for operational roles providing administrative support. Tasks include preparing court documents, managing records, and assisting court users. Candidates must exhibit strong customer service skills, multitasking ability, and IT proficiency. The role is office-based, working full-time hours with part-time options available. Join a team focused on justice and public service, where your contributions can significantly impact lives.

Qualifications

• Friendly and approachable manner with excellent customer service skills.
• Ability to multitask, whilst working in a fast-paced environment.
• Good written and verbal communication skills.
• IT proficient with the ability to learn and adapt to different technologies and software packages.
• Excellent organizational skills.

Responsibilities

• Prepare papers and files for court and tribunals.
• Create and update records on the in-house computer system.
• Record and interpret information required on court files.
• Check and verify documents, records, and claims against criteria.
• Communicate with the Public, Judiciary, and Court Users.

Skills

Customer service skills

Multitasking

Good communication skills

IT proficiency

Organizational skills

Job description

About us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our court users and colleagues within HMCTS, where people and businesses access potentially life‑changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice.

Your role

Working as part of a team, you will contribute to the overall operational, performance and service standard targets across your area of work. You will progress cases through the court/tribunal system and provide administrative support to functions within HMCTS. You will have regular contact with court / tribunal users, which could include members of the Judiciary and the legal profession.

• Preparing papers and files for court, tribunals, hearings and meetings
• Creating and updating records on our in‑house computer system and data input
• Recording courts accurately, interpreting accurately the information required on a court file
• Checking and verifying documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures
• Collecting and assembling information for returns, results, accounts, statements, warrants, statistical analysis, reports, etc
• Communicating with the Public, the Judiciary, other Court and Tribunal Users and Representatives of other Agencies and Organisations

Your skills & experience

• Friendly and approachable manner with excellent customer service skills
• Ability to multitask, whilst working in a fast‑paced environment
• Good written and verbal communication skills
• IT proficient with the ability to learn and adapt to different technologies and software packages
• Excellent organisational skills

Further details

These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full‑time working hours are 37 hours per week. HMCTS welcomes part‑time, flexible and job‑sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part‑time, flexible and job‑sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

Skilled Worker Visa

From 22 July 2025, the Government increased the salary threshold and skills level for Skilled Worker visas. This role does not meet the eligibility criteria for sponsorship in accordance with the current immigration rules if you looking to apply for a Skilled Worker Visa for the first time. The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.

If you are applying for this role and you do not meet the new eligibility criteria for sponsorship (or the transitional provisions), you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.

The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here.

Fixed Term Appointments (FTA) on Promotion

MoJ employees may apply for FTA opportunities in MoJ that are advertised at a higher grade than their current substantive grade. Where an employee accepts an FTA on promotion, this promotion will be temporary, and the employee will revert to their substantive grade upon return to their home business area, as per the loan policy for OGD loans. Before applying, employees must seek approval from their line managers to ensure they can be released for the duration of the FTA and can return to their substantive role at the end. If there is no role available at the end of the FTA, the employee will be subject to redeployment and potentially redundancy procedures.

Loans

The terms of the loan will be agreed between the home and host department and the Civil Servant. This includes grade on return. Prior agreement to be released on a loan basis should be obtained before commencing the application process. Loans are also available for OGD candidates.

Additional Information

Lead Criterion: Statement of Suitability. A sift based on the statement of suitability may be held if a large number of applications are received.

This is an office‑based role and therefore hybrid working will not be considered.

Minimum part time hours acceptable would be 30 hours over 4 days.

The successful candidate will undergo Fire Warden training and you will be expected to support and assist in these duties. Occasional attendance in court will be required to cover clerking duties and this will be done on an ad‑hoc basis.

Base location Haverfordwest County Court, and Family Court, Penffynnon, Hawthorn Rise, Haverfordwest, SA61 2AX.

For a full job description, please see the supporting document in the advert below before applying.