11089 - 40 hours - Regional Support Coordinator - Permanent Contract

The Cohens Group; Bolton; On-site; GBP 30,000 - 35,000; Full time

Job summary

A community pharmacy leader in Bolton is seeking a Coordinator to join their Regional Support team. This role involves acting as the first contact for branch managers, providing HR support, and ensuring excellent service standards across branches. A minimum of 1 year experience in community pharmacy is required along with strong communication skills and a full UK driving licence for travel. The role offers development opportunities and competitive benefits.

Benefits

28 days holiday

20% staff discount

Pension contributions

Development opportunities

Employee Assistance Programme

Qualifications

• Minimum 1 year experience in community pharmacy required.
• Excellent communication and interpersonal skills essential.
• Full, clean UK driving license needed for travel.

Responsibilities

• Act as first point of contact for branch managers.
• Support HR policies in recruitment and performance.
• Ensure appropriate staffing levels in branches.
• Maintain excellent branch standards and customer service.
• Complete monthly coordinator reports for branches.
• Participate in regular calls for performance reviews.
• Act as designated Supervisor/Manager when needed.
• Provide cover for other regions as required.

Skills

Excellent communication skills

Interpersonal skills

Customer-focused attitude

Flexibility in workload

Education

Experience in community pharmacy (1 year)

Qualified for counter and dispensary work

Job description

An exciting opportunity has arisen for someone to join our team of Coordinators to form part of our Regional Support team.

You will be assigned a specific region to form an integral part of the Regional Support team. You will act as the first point of contact for branch managers to resolve operational enquiries and support and provide guidance in relation to people management.

The region for this particular role covers areas of North and West Yorkshire which includes areas such as Harrogate, Pontefract, Castleford and Leeds.

A big focus for the role will be ensuring that staff employed within the branches are suitably trained and competent in their roles to support the smooth operations of the branch. You will liaise closely with the HR department and provide support and guidance to the Pharmacy Managers on a range of issues including recruitment, performance issues, conflict resolution and absence management.

For the right candidate this could be an exciting opportunity to join the management support team within a pharmacy where our patients are at the heart of everything that we do, our local pharmacies are in the heart of the community and offer a comprehensive and innovative range of pharmacy services including blood pressure checks, pharmacy first services and covid/flu vaccination programmes.

Our Head Office is based in Lostock, Bolton and is home to our head office department as well as our newly expanded warehouse facilities and offsite dispensing teams delivering online pharmacy services and providing central support to the community pharmacy teams.

What will the role entail?

• Act as the first point of contact for branch managers to resolve operational enquiries.
• Support branch managers with people management in line with HR policies and procedures, including recruitment, performance, conflict resolution and absence management.
• Ensure branches in the region have appropriate staffing levels by facilitating shared resources to support sickness absence, planned holidays or seasonal demands when required.
• Support the branch manager with maintaining excellent branch standards and delivering exceptional customer service to ensure a fantastic customer experience.
• Liaise closely with the Management Support Pharmacists and Lead Coordinator to ensure achievement of company objectives.
• Complete a monthly coordinator report for each branch in the region and ensure all resulting actions are followed up and completed, highlighting any areas of concern.
• Participate in regular conference calls with the Management Support Pharmacist, Lead Coordinator, Head of Operations/Superintendent Pharmacist and Regional Accountant to review each branch’s performance and discuss any areas of concern or achievements.
• Attend quarterly coordinator meetings at the Company’s Head Office in Lostock, Bolton to meet with fellow coordinators and receive company updates, training and guidance to support your role.
• Act as the designated Supervisor/Manager for staff in the absence of a Pharmacy Manager when required.
• Provide stand‑in cover for other regions in the absence of a fellow Coordinator (buddy system in place).

Qualifications

We are looking for someone with at least 1 year of experience working within community pharmacy and must be qualified to work both on the counter and within the dispensary area; more senior pharmacy qualifications are advantageous but not essential.

Excellent communication and interpersonal skills, a customer‑focused attitude and a flexible approach to workload are essential. You must be able to build rapport at all levels.

A full, clean UK driving licence is essential as regular travel will be required and you must be willing to use your own vehicle.

What benefits do we offer?

• 28 days holiday (inclusive of bank holidays), increasing with length of service.
• 20% staff discount.
• Contribution towards business insurance and business miles.
• Pension contributions.
• Development opportunities and on‑the‑job learning with Pharmacy qualifications.
• Employee Assistance Programme.

Cohens Chemist is one of the UK’s leading community and online pharmacies with approximately 2,300 employees across the business. The company has been established since 1980 with approximately 200 branches in the UK providing expert care to over 450,000 patients and processing over 1 million prescriptions.