Technical Customer Service Manager – Papier Décor (H / F)

CABINET TURKA; Épinal; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

Une entreprise spécialisée dans le secteur papetier recherche un(e) Manager du Service Clients Techniques basé à Arches. Le candidat idéal aura une formation technique en papier et de solides compétences en communication dans un contexte international. Le poste nécessite des déplacements fréquents en Europe et dans le monde. Une rémunération fixe et des avantages sont offerts.

Prestations

Avantages sociaux

Qualifications

• Formation technique (scientifique) en papier ou en ingénierie.
• Expérience réussie dans un contexte multiculturel.
• Maitrise de l'anglais niveau C1 minimum.

Responsabilités

• Sécuriser les discussions techniques entre clients et organisation.
• Comprendre et traduire les besoins client.
• Développer de nouvelles solutions produits.

Connaissances

Compétences techniques élevées

Ouverture d'esprit pour gérer des discussions internationales

Orientation client élevée

Formation

Formation technique en papier, bois ou ingénierie

Description du poste

Description du poste

Le cabinet Turka recrute pour son client, filiale d’un groupe internationalement reconnu pour la qualité et la spécificité de ses produits du secteur papetier, un(e) :

Technical Customer Service Manager Décor H / F

Job Location : Arches (Vosges – 88)

Within a direct report to the Director TCS, you will promote the Munksjö Décor technical image, support all customers based on your portfolio, build together with the technical organization a strong, reliable product quality.

As well, you will develop an expertise in a specific domain (like solids, printbases, impregnation …) to support product innovation.

Main targets and responsibilities :

• Secure all technical discussion between customers and all Group organization (Production, Sales, Marketing, R&D),
• Listen, understand and translate all customer needs and expectations,
• Support our customers to process our products,
• Collect, analyses and resolve customer quality claims,
• Participate actively to the product definition, follow-up with mill participants,
• Search for all decorative market technical information (suppliers, competition) to feed and share our technical monitoring,
• Develop new product solutions, seeking for innovative solutions, provide solutions to our customers,
• Support our overseas facilities (XTI in China, CAI in Brazil) to develop their quality capabilities, connect with the local market.

Your customer would be printer, impregnator, lacquer and / or laminator. The pre-defined customer market would be USA, EU and / or Asia.

Technical and behavior skills awaited :

High school technical (scientist) background in paper (INP PAGORA), wood (ENSTIB) or engineering (continuous fire process, chemical process, material), with at best, a successful experience in industry with international context.

Combined with high technical skills, you may be open-minded to manage international discussion into a multi-cultural context. You act as a professional with rigor, analysis, able to convince, team working able and have a clear, strong interest for niche technical product.

With customers, you can adapt yourself, listen and understand the needs with a high customer orientation behavior.

This job requires to be able to express yourself mainly in English (C1 level at least). French mother tongue is not a necessary requirement. Any other language welcome (Italian for example)

Travels around Europe and worldwide :

Job based in Arches mill and need for frequent international travels (approx and max 50% of your work time)

This permanent contract position offers you the opportunity to join a company composed of specialized and passionate experts. Remuneration is structured around a fixed salary + benefits.To apply, thank to adress your application file (CV, cover letter ans salary expectations) to :

CABINET TURKA

Réf TCSM88

30 Ter avenue de la Garenne

54000 NANCY

[e-mail]