Spanish-English Customer Support Specialist

ABB E-mobility B.V.; Cergy; Hybride; EUR 35 000 - 50 000; Plein temps

Résumé du poste

A leading firm in EV technology is looking for a Spanish-English Customer Support Specialist in Cergy. This role involves monitoring and resolving customer inquiries, ensuring a positive experience, and gathering customer feedback. Applicants should have extensive customer support experience and excellent communication skills in both Spanish and English. The position is full-time with a hybrid work model, offering competitive compensation in a diverse and inclusive environment.

Prestations

Competitive compensation package

Diverse work environment

Opportunity for professional growth

Qualifications

• Extensive experience with customer support principles and best practices.
• Excellent written and verbal communication in English and Spanish.
• Ability to work in shifts, including evening and night duties.

Responsabilités

• Monitor and resolve customer requests via multiple channels.
• Ensure a positive customer experience and provide regular updates.
• Initiate customer feedback loops to identify areas for improvement.

Connaissances

Customer support experience

Communication skills in English

Communication skills in Spanish

Description du poste

Job Title: Spanish-English Customer Support Specialist

Location: Cergy Pontoise, Krakow

Department: EUR COC Tier 1

Work Model: Hybrid

Position: Full Time Permanent

Job Req ID: 1612

Responsibilities

• Monitoring and resolving customer requests/issues that come in via multiple channels (e.g., phone, email, portal) in a fast and competent way, providing assistance in any necessary escalation to other internal teams.
• Ensuring a positive customer experience throughout the entire process by giving customers regular updates and clarification.
• Proactively informing customers about request/issue status based on inputs and clarifying any questions to improve service quality.
• Regularly initiating customer feedback loops (surveys) by following commonly agreed processes, understanding satisfaction levels and identifying areas for continuous improvement needs.
• Supporting regular maintenance of the contact list, routing tables and information on internal/external pages. Proactively identify potential improvement areas in process, practices, and tools together with the team.

Qualifications

• (Extensive) experience with customer support; having knowledge of principles and best practices when it comes to serving the customer.
• Excellent communication skills (written & verbal) in English and Spanish.
• Ability to work in shifts: 8 AM to 4 PM, and/or 11 AM to 7 PM.
• Ability to take on duty calls during the evening or night. The on‑duty shifts are equally distributed across the team.

Benefits

Work with the best specialists in their field, in a diverse environment with unparalleled global reach.

Feel inspired by our fast‑growth. You will have the accountability to own your part in enabling a future of sustainable and efficient mobility.

You can also count on a competitive compensation package in line with your capabilities and experience.

Diversity, inclusion and equal opportunities are at the core of what we do. We celebrate different experiences and perspectives, and we aim to empower everyone in the creation of sustainable solutions for people all over the world. Our individual differences make us successful.

About ABB E‑mobility

ABB E‑mobility is a world leader in EV charging technology and a partner of choice for the world’s biggest electric vehicle OEMs and nationwide EV charging network operators. With a strong R&D pipeline, our robust product portfolio of innovative holistic solutions – from grid to charge point and domestic installations to large fleet depots – means we are actively enabling the future of e‑mobility, not just predicting it.

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