Software Technical Writer (m/f/d) – Hybrid

Wolters Kluwer; Colombes; Sur place; EUR 35 000 - 50 000; Plein temps

Résumé du poste

A global information services company in France is looking for a Technical Writer to craft intuitive and impactful documentation for stakeholders. This role involves writing, updating, and publishing product documentation in collaboration with teams while focusing on user experience. Candidates should have a Bachelor's degree and a minimum of 2 years in content creation, with a preference for experience in software documentation. The position offers flexible hybrid working hours and opportunities for professional development.

Prestations

Flexible hybrid working possibilities

Comprehensive further development

Team events

Volunteer work promotion

Referral program with bonus

Qualifications

• 2+ years working in a professional environment in a learning/content creation role.
• Experience in a software documentation environment is a plus.
• Technical Writing qualification or experience is a plus.

Responsabilités

• Write, update, review, and publish product documentation in English.
• Work with stakeholders to identify needs and improvements.
• Distill complex features into user-friendly formats.
• Monitor content performance metrics and recommend increases in usage.
• Provide direction to colleagues writing client-facing documentation.

Connaissances

Detail-oriented

Proactive organizational skills

Good communication

Team collaboration

Interest in AI technologies

Formation

Bachelor’s Degree or equivalent experience

Outils

Generative AI tools

Description du poste

About the role

As part of our Documentation team, you’ll :

• play a pivotal role in transforming how we enable both internal and external users
• craft intuitive, high-impact content that leverages AI-enhanced tools and insights to improve clarity, accessibility, and user experience
• collaborate closely with Product Owners, SMEs, and cross-functional teams to research, write, design, and deliver high-quality product documentation

Your work will directly influence how our customers engage with Enablon products and realize their full potential.

Responsibilities

• Write, update, review, and publish product documentation (e.g. Online content, guides, Release Notes, Technical documents, etc.) in English, working closely with Enablon colleagues and freelance writers
• Work with stakeholders to identify needs, potential gaps, and improvements
• Gain an understanding of user needs, enabling you to distill complex features into easily digestible and user-friendly formats
• Provide creative ideas for organizing and delivering content to ensure user success and increase Enablon functional adoption
• Monitor content performance metrics and make data-driven recommendations to increase content usage
• Provide direction and support to the documentation team and to other colleagues writing client-facing documentation

Expected outcomes

• Enablon Clients and Partners better understand how Enablon products can solve their business problems
• Efficient collaboration within a distributed team

About you

• Bachelor’s Degree or equivalent experience
• Excellent level of written and spoken English

Prior experience

• 2+ years working in a professional environment in a learning / content creation role
• Experience in a software documentation environment would be a plus

Other Knowledge, Skills, Abilities or Certifications

• Technical Writing qualification or experience would be a plus
• Detail-oriented with proactive organizational skills
• Good communication, initiative, and the ability to work well in a team-based environment
• Interest and desire to ensure the content has the desired impact and outcomes
• Familiarity with generative AI tools (e.g., ChatGPT, Claude, Copilot) for drafting, editing, or brainstorming content
• Interest in learning how AI technologies (e.g., NLP, machine learning, LLMs) impact product functionality and user experience
• Willingness to explore and adopt AI-assisted writing and documentation tools

What we offer

• A permanent contract in a stable, established company with more than 21,000 employees across the world
• Flexible hybrid working possibilities and flexible working hours
• The ability to be part of a close-knit, supportive team, working in a fun environment, who are passionate about Technology and Innovation
• Opportunities to work for a global company with offices everywhere across the world
• Comprehensive further development with structured onboardings, on-the-job learning, international career options or external training measures e.g. LinkedIn Learning, etc
• Team events / Parties
• We promote your volunteer work with one extra day free for the Volunteer Day
• We offer a referral program with referral bonus

We welcome everyone - regardless of gender, nationality, ethnic and social background, disability, religion, age, sexual orientation and identity.

Your contact person
Michele Kenmogne
Senior Recruiter - IT Talent Acquisition