Senior Delivery Manager

OneWeb; France; Hybride; EUR 50 000 - 70 000; Plein temps

Résumé du poste

A leading satellite communications firm is seeking a Program Manager to oversee connectivity service delivery. Responsibilities include executing contracts, ensuring customer satisfaction, and coordinating internal stakeholders. Ideal candidates should have a Master's in IT/Telecom, 3-8 years of experience, and excellent project management skills. A customer-oriented mindset and proficiency in English are required. This role provides opportunities in a dynamic environment focused on transformation and inclusivity.

Prestations

Flexible schedules

Hybrid work options

Commitment to diversity and inclusion

Qualifications

• Experience between 3 to 8 years in program/project management or customer-facing roles.
• Ability to implement new processes and promote best practices.
• Proficiency in written and spoken English.

Responsabilités

• Oversee execution of contractual obligations for Connectivity services.
• Ensure customer satisfaction and deliverable quality.
• Develop and promote best practices for business support.

Connaissances

Project management

Leadership skills

Communication

Customer-centric mindset

Problem-solving

Formation

Master's degree in IT, Telecommunications, or related field

Bachelor's degree in Business Management or related field

Outils

PMI PMP certification

Prince2 certification

Description du poste

Connect with Eutelsat

Be part of a new era in communications, transforming connectivity with Eutelsat Group – the world’s first GEO-LEO integrated global satellite operator.

As a leader in satellite communications, we provide global connectivity solutions - connecting businesses, communities, and governments around the world. We can connect you at on land, at sea and in the air. We also deliver broadcast television channels and packages, transmitting vital news reports around the world.

With Eutelsat You’ll Get To:

• Pioneer the future of Space Technology
• Bring connectivity to remote frontiers
• Collaborate with customer-centric experts
• Embrace cultural diversity in our global team

In a dynamic industry where passion drives our teams to make a difference to become the most trusted partner for global satellite connectivity, you will elevate your skills in a stretching, rewarding, and meaningful environment. At Eutelsat, we’re united by inclusion and diversity, striving for gender balance and social responsibility, on Earth and in Space.

Why Eutelsat?

• Commitment to Diversity & Inclusion: With colleagues from over 75 countries, we embrace our global DNA and are committed to creating an inclusive workplace. We are proud that one-third of our executive team and 60% of our board are represented by women.
• Ways of Working That Drive Us: As "One Team," we work collaboratively towards shared goals, with customer-centricity, respect, and inclusivity as our guiding principles.
• Sustainability at Our Core: At Eutelsat, sustainability is more than just a word; it’s woven into our strategy. We’re dedicated to balancing social, environmental, and economic growth — both on Earth and in space.
• Work-Life Balance: We offer flexible schedules and hybrid work options to help you balance your personal and professional life. At Eutelsat Group, we are committed to supporting your well-being and ensuring you have the flexibility you need to succeed both at work and at home.

Ready to grow with us? Apply today and help us build a more inclusive, sustainable future in the world of satellite technology

Who You Are

You are a natural team leader who excels at coordinating efforts across multiple groups to achieve business goals. With a talent for navigating customer-facing challenges, you bridge gaps to fulfil contractual commitments effectively. You adapt your communication style to various situations and audiences, demonstrating excellent prioritization, anticipation, and leadership skills. You are technology-savvy, proficient in project management, and possess a strong business acumen. You thrive in fast-paced environments and are ready to build a robust network within our organization.

What You’ll Do

• Oversee the execution of Eutelsat’s contractual obligations for the setup and delivery of Connectivity services, ensuring compliance with agreed scopes and timelines.
• Ensure customer satisfaction and deliverable quality by defining clear execution plans, facilitating smooth communication, and anticipating potential issues.
• Get rid of any roadblock to revenue
• Coordinate all internal stakeholders to align with business objectives.
• Clearly communicate objectives, plans, issues, and risks to key stakeholders.
• Develop and promote best practices for business support processes and governance.
• Manage business request priorities, facilitating arbitration and escalation of challenging business priorities between projects.
• Contribute to continuous improvement initiatives within the team.

What it Takes

• Preferred Masters degree in Information Technology, Telecommunications, Computer Science, or a related field, or a Bachelors degree in Business Management or a related field with some experience in telecom.
• From 3 to 8 years of experience in program/project management and/or customer facing experience in telecom or related industries
• Strong project management skills, with certifications such as PMI PMP or Prince2 being advantageous.
• Demonstrated leadership, with the ability to anticipate needs and prioritise effectively. You proactively drive progress toward achieving objectives.
• A commercial mindset with a customer-first, can-do attitude.
• Excellent written and verbal communication skills, capable of bridging gaps between C-level executives and subject matter experts while building trust with customers and partners.
• Strong decision-making skills, effectively prioritizing multiple issues and requests while clearly communicating plans to stakeholders.
• Exceptional team spirit, with a focus on mentoring, training, and using a coaching approach to bring out the best in others.
• Ability to implement new processes or procedures and promote best practices.
• Proficiency in written and spoken English.
• Ability to travel if required

Where You’ll Be

• Paris area (Issy les Moulineaux, FR) / Torino (Italy)

The Eutelsat Group treats the protection of personal data submitted to it seriously. By submitting this application, you agree to the collection and retention of your personal data by the Eutelsat Group and acknowledge notice of, and understand the terms of Eutelsat’s Privacy Policy (as amended from time to time).

This role is a Eutelsat Group job opening; all of our open roles are posted on the current OneWeb and Eutelsat websites. Please note that when you are applying, your application may be seen by both teams.