Senior Customer Success Manager- Paris

LinkedIn; Paris; Hybride; EUR 60 000 - 80 000; Plein temps

Résumé du poste

A leading professional network in Paris is seeking a Senior Customer Success Manager to drive the adoption of LinkedIn Sales Navigator among French clients. In this hybrid role, you will collaborate with Account Directors, act as a trusted advisor, and deliver strategic reviews to optimize customer success. Candidates should have over 5 years of experience in customer success, be fluent in both French and English, and possess strong communication and analytical skills. This position is full-time and offers a dynamic work environment.

Qualifications

• 5 years working in a Customer Success Management role.
• Business fluency in French and English.

Responsabilités

• Partner with Account Directors to design and implement Sales Navigator programs.
• Act as a trusted advisor to executive sponsors driving adoption.
• Build and refine Customer Success Plans with shared goals and KPIs.
• Deliver Strategic and Success Reviews to showcase impact.
• Monitor engagement metrics and analyze trends.
• Proactively mitigate risk with tailored plans.
• Lead executive-level value conversations.

Connaissances

Customer Success

Stakeholder management

Relationship building

Outils

Google Suite

VPN

Github

Description du poste

At LinkedIn our approach to flexible work is cantered on trust and optimized for culture connection clarity and the evolving needs of our business. The work location of this role is hybrid meaning it will be performed both from home and from a LinkedIn office on select days as determined by the business needs of the team.

As a Senior Customer Success Manager (CSM) you will partner with Account Directors to ensure customers in the French market achieve measurable outcomes and full ROI from LinkedIn Sales Navigator. Youll act as a trusted advisor to executive sponsors and program leaders drive scalable adoption and lead value conversations that translate into retention and growth.

Responsibilities

• Partner with Account Directors to design and implement Sales Navigator programs that deliver measurable business outcomes.
• Act as a trusted advisor to executive sponsors driving adoption through consulting enablement and data-driven insights.
• Build and refine Customer Success Plans with shared goals KPIs and alignment to customer strategy; demonstrate ROI.
• Deliver Strategic and Success Reviews to showcase impact assess health identify risks and define next steps.
• Monitor engagement metrics analyze trends and implement strategies to increase usage and sustain adoption momentum.
• Proactively mitigate risk by tracking activity creating tailored plans and co-owning retention strategies.
• Lead executive-level value conversations champion change management and contribute to scalable playbooks for program maturity.

Qualifications

Basic Qualifications :

• 5 years working in a Customer Success Management role
• Business fluency in French and English

Preferred Qualifications

• Strong knowledge of Customer Success practices and operating models.
• Ability to understand customer business objectives and design programs that achieve those outcomes.
• Executive-ready communication skills; comfortable presenting at large forums (SKOs Executive events).
• Proven change-management experience to drive product / process adoption at scale.
• Experience leading large global deployments and cross-functional initiatives.
• Excellent organization project management consulting and time management skills.
• Analytical skills to identify growth opportunities from data and trends.

Suggested skills

• Customer Success
• Stakeholder management
• Relationship building

Additional Information :

Employment Type : Full-time

Key Skills : Debugging,Remote Access Software,IT Service Management,IOS,Multithreading,VPN,Neo4j,FISMA,SSO,Github,Google Suite,Troubleshooting

Experience : years

Vacancy : 1