Receptionist in France

ECG; Pommeuse; Sur place; EUR 20 000 - 30 000; Plein temps

Résumé du poste

A hospitality services company in France is seeking a Reception Agent to enhance guest experiences. The role involves greeting guests, facilitating check-ins/check-outs, and maintaining reception standards. Ideal candidates will possess strong communication skills and IT proficiency. This position may require varied shifts, particularly during peak seasons.

Qualifications

• Well-presented, polite, and guest-oriented.
• Reliable, organized, discreet, and autonomous.
• Ability to follow instructions.

Responsabilités

• Greet guests upon arrival and assist with check-ins/check-outs.
• Maintain accurate records of customer complaints and requests.
• Promote the campsite and TOHAPI services.

Connaissances

Strong communication and interpersonal skills

Fluency in English

Proficient with IT tools

Good stress management

Team spirit

Outils

RESALYS

Description du poste

Position Overview

As a Reception Agent, you play a key role in the customer journey, ensuring a warm welcome, smooth check‑in/check‑out process, and an excellent guest experience from arrival to departure. You are also responsible for supporting internal and external communication on site, maintaining a high standard of service in line with TOHAPI’s quality commitment.

Key Responsibilities

Customer Service & Guest Relations

• Greet guests upon arrival with a smile and a professional, welcoming attitude
• Assist with check‑ins and check‑outs, including performing incoming and outgoing EDLs (inventory checks)
• Ensure accurate entry of customer data into RESALYS (contact details, booking info, etc.)
• Handle stay‑related payments and promote ancillary sales
• Provide guests with information on local tourism, medical services, and other practical needs
• Respond to inquiries via phone, email, or in‑person, and forward messages as required
• Support guests in resolving minor issues and direct concerns to relevant departments (maintenance, housekeeping, etc.)

Administrative & Operational Tasks

• Maintain accurate and timely records of customer complaints, feedback, and requests
• Ensure the reception area is clean, organized, and welcoming at all times
• Assist in promoting the campsite and TOHAPI services through a positive, customer‑focused attitude
• Complete daily work time tracking and any other internal documentation
• Monitor cash handling and ensure the cash register is accurate at the end of each shift
• Uphold and follow all internal regulations and procedures set by the Reception Manager

Required Skills & Qualities

• Strong communication and interpersonal skills
• Well‑presented, polite, and guest‑oriented
• Versatility, adaptability, and ability to follow instructions
• Reliable, organised, discreet, and autonomous
• Team spirit and a kind, helpful attitude
• Good stress management, especially during peak season
• Proficient with IT tools and booking software (knowledge of RESALYS is a plus)
• Fluency in English and good working knowledge of one or more foreign languages (French, Dutch, German, etc.)

Working Environment

• Interaction with internal staff across departments and external clients, owners, and service providers
• Varied shifts including weekends, holidays, and high season
• Position based at a TOHAPI campsite in France

Performance Indicators

• Guest satisfaction, particularly reception‑related Olakala score
• Accuracy and efficiency in check‑in/check‑out processes
• Quality of communication and responsiveness
• Proper use of reservation systems and adherence to company procedures