Patient Services Coordinator, Per Diem

Fenway Community Health; Ambrus; Sur place; EUR 60 000 - 80 000; Temps partiel

Résumé du poste

A community health organization in Ambrus is seeking a Per Diem Patient Services Coordinator to deliver exceptional customer service to patients and manage daily operations at the reception. Responsibilities include patient registration, scheduling appointments, ensuring confidentiality, and maintaining accurate records. Candidates should possess great customer service skills, familiarity with diverse communities, and a high school diploma. This role offers competitive pay but is not benefits-eligible, with a starting salary of $24.77 per hour.

Prestations

Competitive hourly wage

Paid holidays

Possible career advancement in healthcare

Qualifications

• Minimum of high school graduate or equivalent.
• Willingness to work with a diverse patient population.
• Calm, patient, flexible, and understanding manner.

Responsabilités

• Schedule appointments and manage patient flow.
• Verify and update patients’ demographic data.
• Maintain effective working relationships with colleagues.

Connaissances

Customer service skills

Computer experience

Bilingual Spanish/English

Ability to work with diverse populations

Calm and patient demeanor

Formation

High school graduate or equivalent

Description du poste

Patient Services Coordinator, Per Diem

Boston, MA

Under the direction of the AVP of Health Center Operations, the Per Diem Patient Services Coordinator plays a key role in delivering exceptional customer service to all patients and visitors.

Responsibilities include patient registration and documentation, appointment scheduling, managing patient flow, handling daily cash collections and audits, opening and closing the reception area each day—including Saturdays, as needed—and supporting various billing-related tasks.

This is a per diem position working variable hours based on clinic needs. This is not a benefits-eligible position.

Responsibilities

• Schedule appointments according to the established procedure.
• Verify and update new and existing patients’ demographic data and UDS data at each check‑in point.
• Add/update insurance and successfully run insurance verifications when any errors arise, and correct those errors before moving on to the next patient.
• Maintain provider coverage as needed for work‑queues, in‑baskets request, faxes inboxes, and reschedules within a 7‑day timeframe.
• Perform reception duties efficiently, professionally, and courteously.
• Provide clients with correct and accurate information regarding FCHC services and providers.
• Provide coverage in all areas of patient services when needed.
• Refer unusual or difficult situations to the supervisor.
• Greet each client with a smile and a welcoming, professional manner.
• Always assist the patient in front of you and place the person you are on the phone with on hold.
• At all times, maintain patient confidentiality, be discreet when obtaining sensitive information, and speak in quiet tones at the desk with colleagues and clients.
• Behave appropriately for a highly visible position.
• Be respectful, considerate, cooperative, and assist other co‑workers when they need help.
• Establish and maintain effective working relationships with co‑workers, supervisors, and the general public.
• Collect co‑payments and any outstanding fees at check‑in, but do not deny patient access.
• Verify all transactions at the end of the day and report all discrepancies.
• Deposit all cash at the end of each shift in the appropriate safe handling location.

Requirements

• Minimum of high school graduate or equivalent.
• Computer experience.
• Willingness to work with a diverse patient population including gay men, lesbians, seniors, students, and others.
• Calm, patient, flexible, and understanding manner.
• Ability to work harmoniously and effectively with colleagues, patients, clients and vendors across the spectrum of diversity, including but not limited to race, ethnicity, color, gender identity, sexual orientation, age, socio-economic status, national origin and immigrant status, religious or spiritual identity, disability (physical, mental, emotional and developmental), veteran status, and/or limited English proficiency.
• Willingness to contribute towards Fenway’s efforts in becoming an anti‑racist organization and promoting a culture dedicated to ongoing development in service of humility, equity, diversity, inclusion and belonging, where differences are acknowledged and valued.

Preferred Qualifications

• Successful customer service background.
• Previous experience in healthcare or medical office administration.
• Bilingual Spanish / English.
• Knowledge of business procedures.
• Experience working with an ethnically, culturally, and racially diverse work staff.

This is a union position in a Fenway Health bargaining unit represented by 1199 SEIU United Healthcare Workers East.

We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 11 paid holidays, paid vacation, and more.

LGBTQIA+ identified persons, Black, Indigenous, and other people of color (BIPOC), and individuals from other historically underrepresented communities are strongly encouraged to apply.

Salary: $24.77 per hour