Luxury Travel Consultant – Customer Experience

Prestige Travel Agency by Mich; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A luxury travel agency is seeking a skilled Travel Experience Specialist to provide high-quality customer service for luxury and leisure travel reservations. This fully remote position allows you to work from anywhere while you assist clients with their travel needs, ensuring attention to detail and a commitment to excellence. You will resolve inquiries, maintain records, and ensure client satisfaction in delivering exceptional travel experiences. The role offers collaborative support, industry perks, and opportunities for career growth.

Prestations

Career development opportunities

Travel-related perks

Industry discounts

Collaborative team culture

Qualifications

• Experience in travel or hospitality preferred.
• Ability to work independently in a remote setting.
• High level of organizational skills and attention to detail.

Responsabilités

• Provide customer support via phone, email, and messaging.
• Assist with travel reservations and itinerary updates.
• Monitor bookings for accuracy and client satisfaction.
• Resolve client concerns with a solutions-focused approach.

Connaissances

Communication skills

Interpersonal skills

Customer service experience

Organization

Comfortable with digital tools

Description du poste

Luxury Travel Consultant – Customer Experience (Remote)

Prestige Travel Agency by Mich is looking for a Travel Experience Specialist (Luxury & Leisure) to support clients in planning and managing exceptional travel experiences. This fully remote role focuses on delivering high-quality service, personalized support, and smooth coordination for clients before, during, and after their trips.

You will work closely with clients to ensure their travel needs are handled with professionalism, attention to detail, and a commitment to excellence—while working from the comfort of your home.

What You’ll Do

• Provide responsive and professional customer support via phone, email, and online messaging
• Assist clients with leisure and luxury travel reservations, itinerary updates, and special accommodations
• Communicate essential travel details, documentation requirements, and agency guidelines
• Monitor bookings to ensure accuracy and follow up to confirm client satisfaction
• Resolve client questions or concerns with care and a solutions-focused mindset
• Maintain organized records and update internal systems as needed

What We’re Looking For

• Strong communication and interpersonal skills
• Customer service experience in travel, hospitality, or a related field preferred
• Ability to work independently in a remote environment
• High level of organization and attention to detail
• Comfortable using digital tools, booking platforms, and communication software
• Passion for travel and creating positive client experiences

Why Join Us

• Fully remote position (work from anywhere within approved locations)
• Career development and advancement opportunities
• Travel-related perks and industry discounts
• Collaborative and supportive team culture with training provided

Equal Opportunity Employer

Prestige Travel Agency by Mich is proud to be an equal opportunity employer and welcomes applicants from diverse backgrounds.