Learning Consultant - Workday Success Plans

Workday; Paris; Sur place; EUR 50 000 - 80 000; Plein temps

Résumé du poste

A leading software solutions company in Paris is seeking an experienced communicator to join their Workday Success Plans team. The role involves consulting with customers to enhance their use of Workday solutions, requiring IT implementation experience and strong presentation skills. Ideal candidates have a background in Learning systems and can effectively convey complex content. This position is suited for proactive individuals who thrive in a fast-paced environment and enjoy solving business problems.

Qualifications

• 3+ years of IT implementation experience.
• 3+ years of experience with Learning systems like PeopleSoft or SAP.
• 2+ years of software consulting experience.

Responsabilités

• Conduct research to address customer questions.
• Deliver consulting and configuration guidance to customers.
• Troubleshoot product configuration for optimal results.
• Create and deliver presentations on Workday features.
• Provide one-on-one consulting guidance for feature adoption.

Connaissances

IT implementation experience

Experience with Learning systems

Software consulting experience

Excellent verbal and written communication skills

Strong critical thinking skills

Ability to present complex concepts

Multitasking abilities

Knowledge of additional languages

Formation

Bachelor's degree or relevant work experience

Outils

Workday Certification

Description du poste

Overview

About the Role

Would you enjoy learning new things in a fast paced environment? Do you have an appetite for variety and challenging business problems to solve? Are you a great communicator who can clearly articulate and demonstrate the value of Workday solutions to our customers? The Workday Success Plans team works directly with customers through targeted microconsulting engagements to help solve their business needs using the Workday application. Responsible for acting as a trusted Workday advisor, you will have the opportunity to assist customers with how-to questions, troubleshoot and guide customers through configuration, and provide feature demonstrations. As a Workday expert, customers will benefit from your knowledge as you share your experience, identify key considerations, and highlight standard methodologies.

Our team of professionals have a broad and deep understanding of Workday, and enjoy the reward of helping customers solve problems, learn about new features, and find greater value in their Workday investment. So if you are passionate about the value technology can bring to an organization, love learning and want to work directly with some of the greatest companies on the planet, bring your energy and teamwork to the Workday Success Plans team!

Responsibilities

• Conducting research to ensure understanding of customer questions and related Workday concepts.
• Delivering small scope consulting in response to customer requests; providing configuration guidance, demonstrations, considerations, tips & tricks.
• Troubleshooting product configuration to resolve or provide optimal product configuration to meet customer business requirements.
• Clearly and effectively communicating responses and value to customers.
• Creating and delivering customer presentations on how to use Workday features to achieve business goals (Accelerator Webinars).
• Providing one-on-one consulting guidance to accelerate customer feature adoption (Feature Accelerator).
• Reviewing customer tenants to identify adoption opportunities (Feature Adoption Tenant Reviews).
• Completing and maintaining product expertise and Workday Certification(s) along with familiarity with Workday roadmap.
• Keeping up to date with industry practices and the ability to engage with our customers on those topics.
• Helping drive the creation of new programs to drive customer feature adoption.

In addition to delivering Workday Success Plans services, our Workday professionals will also deliver other advisory services, such as :

• Office Hours to conduct appointment-based consulting engagements providing guidance and product expertise to customers
• Perform configuration and business requirements reviews with a detailed deliverable calling out opportunities for optimization
• Provide one-on-one customer configuration designs
• Deployments including full deployment of Workday features
• Ability to travel up to 20%

About You

Basic Qualifications :

• 3+ years of IT implementation experience
• 3+ years of experience with Learning systems, including but not limited to PeopleSoft, SAP, Oracle, and / or JD Edwards
• 2+ years of software consulting experience.

Additional Qualifications :

• Workday Certification, or ability to certify in, at least one of the following : Learning, Recruiting, and Talent
• Ability to gain a thorough understanding of Workday concepts as new features are released
• Ability to distill complex concepts into understandable presentations for our customers
• Ability to multitask and work on multiple engagements and deliverables simultaneously
• Strong critical thinking skills so as to understand complex, technical process issues and facilitate / influence decision making
• Excellent verbal and written communication skills
• Bachelor’s degree or relevant work experience required; advanced degree preferred
• Additional languages : French, German, Italian or Spanish

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.