Junior IT Service Desk Agent (Fluent in French and English)

Eurofins; Ivry-sur-Seine; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A leading life sciences company located in France is seeking a Junior IT Service Desk Agent fluent in French and English. This entry-level role involves supporting customers with IT-related issues via phone, email, and chat. The ideal candidate should possess strong troubleshooting skills and be adaptable in a dynamic environment. Training and career development opportunities are provided.

Prestations

Career development opportunities

Inclusive workplace environment

Qualifications

• Knowledge of basic ITIL concepts.
• Experience in troubleshooting software and network issues.
• Ability to communicate effectively with non-technical users.

Responsabilités

• Provide support to customers via phone, email, and chat.
• Troubleshoot hardware and software issues.
• Assist with network connectivity problems.

Connaissances

Fluent in French and English

Basic understanding of ITIL concepts

Windows operating systems troubleshooting

Network connectivity knowledge

Outils

MS Office

Azure

Citrix

VMware

Description du poste

Junior IT Service Desk Agent (Fluent in French and English)

• Full‑time

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

Eurofins Scientific is seeking a self‑motivated and enthusiastic candidate for an entry‑level IT Service Desk Agent position. The primary responsibilities of this role will be to provide support to local and nationwide customers within our laboratories via phone, e‑mail and interactive chat.

You will assist customers with troubleshooting and resolving hardware, software and general network connectivity issues. This role will expose you to various tools and provide opportunities to learn high‑level skills by supporting networking, Active Directory and security applications.

This position requires a high degree of emotional intelligence, empathy, technical expertise, and customer focus. You must be able to break down technical concepts into non‑technical language and communicate them effectively to people of all IT skill levels.

The responsibilities of this position vary on a day‑to‑day basis. Therefore, it is important to be open‑minded and be able to adapt to change.

Hard skills:

• Good command of written and spoken French and English, basic understanding of ITIL concepts: Incident, Major Incident, Problem Record, Knowledge Article, Asset Management, Change Request, Service Portal, etc.
• Basic troubleshooting and repair solutions for Windows operating systems and local and cloud‑based Microsoft products, including MS Office, O365, SCCM, Azure, Exchange.
• Understanding of local laboratory application infrastructure, Active Directory, DNS, DHCP, VPN and remote access, Citrix, thin clients, VMware or equivalent.
• Network connectivity issues, TCP/IP, firewalls, VLAN, Ethernet, etc.

Soft skills:

• Works well with other members of the global team, can represent our team effectively when working remotely, and collaborates well with laboratories around the world.
• A forward‑thinking mindset that enhances productivity, efficiency and identifies process improvements.

The candidate selected for this role must be proficient in French and English.

This role will require time management, prioritisation and organisational skills. The ideal candidate should be able to handle multiple projects, clients and tasks at the same time and enjoy working in a dynamic environment.

We support your development! Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

Equal Opportunity Employer – The Eurofins network of companies believes in strength and innovation through diversity. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else.

Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025. We encourage our laboratory leaders to make sustainable changes at their local level.