Incident Manager (French Speaker) based in Bangkok, Thailand

Michael Page (France); France; Sur place; EUR 34 000 - 43 000; Plein temps

Résumé du poste

Une organisation établie dans le secteur technologique recherche un(e) Incident Manager (francophone) pour coordonner la gestion des incidents techniques. Le candidat idéal aura une solide expérience en gestion des incidents et des compétences avérées en communication en français et en anglais. Ce poste basé à Bangkok offre un salaire compétitif et un ensemble d'avantages attractifs, ainsi que des opportunités de croissance professionnelle.

Prestations

Competitive salary

Attractive benefits package

Career growth and professional development

Qualifications

• Expérience antérieure dans la gestion des incidents dans le secteur des technologies.
• Capacité à travailler dans un environnement dynamique axé sur le client.
• Compétences analytiques pour résoudre des problèmes techniques complexes.

Responsabilités

• Coordonner et gérer la résolution des incidents techniques.
• Servir de point de contact principal pour les escalades durant les incidents.
• Collaborer avec les équipes pour identifier les causes profondes des problèmes.

Connaissances

Fluent French

Fluent English

Incident management

ITIL familiarity

Excellent communication skills

Problem resolution

Description du poste

• Lead major incidents end-to-end for fast, coordinated restoration
• Strengthen monitoring and alerts to prevent outages and improve reliability

À propos de notre client

This is a well-established organisation operating in the Technology sector, with a strong presence and a focus on delivering innovative solutions to its clients. Based in Bangkok, the company supports a global client base with its services.

Description

• Coordinate and manage the resolution of technical incidents to ensure minimal disruption to services.
• Act as the primary point of contact for escalations and communication during incidents.
• Work closely with cross-functional teams to identify root causes and implement solutions.
• Monitor and report on incident trends to improve service delivery and prevent recurring issues.
• Maintain incident logs and ensure detailed documentation of all activities.
• Collaborate with stakeholders to provide timely updates and ensure customer satisfaction.
• Develop and implement incident management processes and best practices.
• Support the team in maintaining compliance with organisational policies and standards.

To apply online please click the ‘Apply’ button below. For a confidential discussion about this role please contact Anya Buthsing [phone].

Profil recherché

A successful Incident Manager (French Speaker) should have:

• Fluency in French and English, both spoken and written.
• A strong background in the Technology & Telecoms industry.
• Proven expertise in incident management and problem resolution.
• Experience in working within a fast-paced, customer-focused environment.
• Familiarity with ITIL practices and frameworks.
• Excellent communication and coordination skills.
• Ability to analyse complex technical issues and implement effective solutions.

Conditions et Avantages

• Competitive salary ranging from THB 1296000 to THB 1584000 per annum.
• Attractive benefits package.
• Opportunity to work with a global company in the Technology industry.
• Based in the vibrant city of Bangkok.
• Permanent position offering career growth and professional development opportunities.
• Work‑permit support for the selected candidate and family.

If you are a skilled Incident Manager (French Speaker) looking for an exciting opportunity in Bangkok, we encourage you to apply and join a leading organisation in the Technology sector.