hotel receptionist

Motel Le Jolibourg; Lachenaz; Sur place; EUR 20 000 - 40 000; Temps partiel

Résumé du poste

A local hospitality venue in Auvergne-Rhône-Alpes seeks a dedicated professional to manage guest relations and hotel operations. The role involves handling guest complaints, managing reservations, and providing top-notch customer service. Ideal candidates should possess a high school diploma and demonstrate a client-oriented approach. Flexible hours and part-time leading to full-time opportunities are available.

Prestations

Bonus

Commission

Mileage paid

Qualifications

• Must have high school graduation certificate.
• Experience can be gained on the job.
• Client-oriented and organized.

Responsabilités

• Investigate complaints and claims.
• Register guests and assign rooms.
• Process guest arrivals and departures.
• Provide information on hotel services.

Connaissances

Client focus

Flexibility

Organized

Reliability

Team player

Formation

Secondary (high) school graduation certificate

Outils

MS Excel

MS Word

Word processing software

Spreadsheet

Central reservation system (CRS)

Description du poste

Job details

• Salary 17.00 to 19.00 hourly (To be negotiated) / 15 to 40 hours per week
• Terms of employment Permanent employment Part time leading to full time
• Day, Night, Weekend, Shift, Flexible hours, To be determined
• Secondary (high) school graduation certificate

Experience

Will train

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Hospitality industry
• Urban area
• Hotel, motel, resort

Responsibilities

Tasks

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service

Experience and specialization

Computer and technology knowledge

• Word processing software
• Central reservation system (CRS)
• Spreadsheet
• Internet
• MS Excel
• MS Word

Additional information

Security and safety

• Criminal record check

Transportation/travel information

• Own transportation
• Own vehicle

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure

Personal suitability

• Client focus
• Flexibility
• Organized
• Reliability
• Team player
• Bonus
• Commission
• Mileage paid

Who can apply for this job?

You can apply if you are:

• a permanent resident of Canada
• a temporary resident of Canada with a valid work permit

Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.