HERNO - Client Advisor

Herno; Paris; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A luxury fashion brand in Paris is seeking a Client Advisor to provide an exceptional retail experience. Responsibilities include welcoming clients, achieving sales targets, and fostering client loyalty. Ideal candidates should have a minimum of 4 years in luxury retail, be fluent in English and French, and possess strong organizational and interpersonal skills. Join a dynamic team in a prestigious boutique environment offering a unique opportunity to embody brand values and build lasting customer relationships.

Qualifications

• Minimum 4 years of experience in luxury retail.
• Fluent in English and French; Spanish is a plus.
• Strong organizational skills with an emphasis on customer service.

Responsabilités

• Welcome and assist clients with a personalized sales experience.
• Achieve and exceed individual sales targets.
• Build and maintain strong client relationships.
• Ensure boutique meets visual merchandising standards.
• Collaborate with the team to maintain high service standards.

Connaissances

Organizational skills

Empathy

Flexibility

Customer-oriented mindset

Team spirit

Attention to detail

Description du poste

At Herno, we believe that product excellence must be accompanied by a distinctive, authentic and memorable customer exceperience. For our Paris Boutique on Rue Saint-Honoré, we are looking for a Client Advisor who can embody the brand's values and build long-lasting relationships with an international and discerning clientele.

KEY RESPONSIBILITIES

• Welcome and assist clients by delivering a personalized selling ceremony in line with the brand's values;
• Achieve and exceed individual and boutique sales targets;
• Build and mantain strong client relationships, actively contributing to customer loyalty;
• Ensure visual merchandising standards and maintain the boutique in accordance with company guidelines;
• Actively collaborate with the team to gurantee high service standards and a positive working environment;

REQUIREMENTS

• Minimum 4 years of previous experience in the luxury retail environment;
• Excellent knowledge of English and French;
• Spanish is considered a plus;
• Strong organizational skills, empathy and flexibility;
• Strong customer-oriented mindset, team spirit and attention to detail;