Head of Product - Comms

Kraken; Paris; Sur place; EUR 198 000 - 242 000; Plein temps

Résumé du poste

A leading tech company in Paris is looking for a Head of Product - Comms to own the customer engagement portfolio that enables utilities to communicate with customers through voice and digital channels. This senior role requires 8+ years in SaaS product management and involves leading a team of product managers while ensuring product excellence and Kraken culture is upheld. Candidate should have strong commercial instincts, AI experience, and exceptional communication skills. The salary range is $230,000–$280,000 depending on experience.

Prestations

Great Place to Work certification

Flexible work environment

Qualifications

• 8+ years in SaaS product management, including senior leadership experience.
• Strong commercial instincts and value enablement lens.
• Proven experience coaching and developing product managers.

Responsabilités

• Lead the product management team, ensuring high standards and outcomes.
• Own the customer engagement platform spanning multiple communication channels.
• Run the product portfolio with clear trade-offs and prioritization.

Connaissances

SaaS product management

CCaaS experience

Structured thinking

Executive communication skills

AI in product management

Description du poste

Overview

Help us use technology to make a big green dent in the universe. Kraken powers innovative global developments in energy and focuses on creating a smart, sustainable energy system. We optimise renewable generation, create a smarter grid, and enable utilities to provide excellent customer experiences. This is an exciting time to shape a more sustainable future in energy.

About The Role: Kraken powers how utilities engage with millions of customers daily. We are building communications as infrastructure for climate impact. As the Head of Product - Comms, you’ll own the portfolio of products that enable customer engagement across voice and digital channels. This includes global inbound and outbound calling, bulk and digital messaging, outbound campaign management, routing and orchestration, workforce integrations, and the foundations required to scale communications and deliver excellent customer experiences globally. This is a senior product leadership role requiring strong product judgment, clear executive communication, and disciplined decision-making.

You’ll lead and grow a team of product managers, scale and modernise an established portfolio, and stay close to the work to continually raise the bar for product excellence and Kraken culture.

What You’ll Own

You’ll own Kraken’s customer engagement platform spanning voice, digital channels, bulk messaging, routing and orchestration, and workforce engagement to help improve how our clients communicate and deliver exceptional customer experiences. These are always-on, business-critical systems where reliability, resilience, and calm execution matter.

Product strategy that knows when to build, buy, or partner - The portfolio is established and scaling, with new innovations and expanding quickly with strategic partnerships. You’ll decide where Kraken differentiates, where we integrate, and where we deliberately do less, with a focus on leverage and long-term value.

ROI discipline without killing innovation - You’ll run the portfolio with clear bets, explicit trade-offs, and ruthless prioritisation. Roadmaps will explain themselves; teams will understand why they are building something, what problem it solves, and how success will be measured.

AI where it actually matters - You’ll bring a strong point of view on where AI meaningfully improves communications products, including routing and orchestration, automation of communications, agent assistance, and workforce optimisation. You’ll know when not to use AI. Value is the priority.

A PM team that thinks like business owners - You’ll lead, coach, and develop product managers with a player-coach mindset. You’ll raise the bar on product judgment, structured thinking, and outcome orientation. PMs on your team will learn to operate with clarity, conviction, and accountability.

A trusted voice with real autonomy - You’ll be a highly trusted, autonomous leader within the product organization with real ownership and decision-making authority, backed by strong partnership with peers and leadership. When trade-offs are hard, your thinking will be relied on.

A culture carrier, not just a portfolio owner - You’ll actively raise the bar for product management and Kraken culture, modeling care, curiosity, and high standards. You’ll help build an environment where people do their best work while staying grounded in our mission.

What You Bring To The Party

• 8+ years in SaaS product management, including senior leadership experience
• Experience with CCaaS, voice platforms, digital messaging, or adjacent customer engagement systems
• A world-class product mindset with strong opinions held lightly
• Structured thinking and comfort navigating technical and business trade-offs
• Strong commercial instincts and a value enablement lens
• Excellent executive communication skills, written and verbal
• Hands-on experience using AI in product management, with sound judgment about its limits
• Proven experience coaching and developing product managers

Bonus Points

• Experience building or leading products in complex or regulated environments such as energy, fintech, healthcare, or government
• Global product experience, including international telephony, localization, regulatory constraints, and operating across regions
• A track record of influencing executives, customers, and engineers through clarity of thinking
• Experience navigating build-vs-buy-vs-partner decisions at scale
• Leading modernization efforts without losing momentum or morale

Why This Role Matters

• If we get communications right, we help utilities build trust with millions of people. This is communications as infrastructure for climate impact.
• If we make it easier for customers to get support, stay informed, and take action, we accelerate the transition to clean energy.
• Expect real ownership, meaningful ambiguity, and the autonomy to shape both product and culture. You’ll have the space to build something durable, trusted, and differentiated in an industry that badly needs it.

Other Details

Location note: NYC & East Coast candidates welcome. Salary range is typically $230,000–$280,000 depending on experience and role alignment. This range may not reflect all compensation and depends on fit. Our recruiters can provide more context.

Kraken is a certified Great Place to Work in France, Germany, Spain, Japan and Australia. In the UK we are among the Best Workplaces on Glassdoor with a 4.5 score; in Germany we rate 4.7 on Kununu as a Top Company. For more about our teams and culture, visit our Welcome to the Jungle pages (FR/EN).

Are you ready for a career with us? If you have accommodations or a unique preference, please contact us at [e-mail] and we will try to customise your interview process for comfort and maximum potential.

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